Program Management Office Director directs and oversees the Program Management Office (PMO) to ensure programs and projects meet organization goals and requirements. Develops and implements PMO processes and policies, directs project management staff, and works with other department leaders to define, prioritize, and develop projects and programs. Being a Program Management Office Director requires a bachelor's degree. Typically reports to top management. The Program Management Office Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Program Management Office Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Description:
Education and Certifications Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. (Required)
Specific knowledge skills & Abilities
1. Overall Responsibilities: Directs, manages, plans, and leads a team of programmatic staff responsible for executing vision, system requirements, change management, training of field staff, and successful implementation of a new CCWIS system.
2. Requirements Management: Development, refinement, and finalization of system requirements. This includes crafting a visionary blueprint that balances innovative solutions with adherence to federal and statutory mandates. Leads team to collect detailed functional and non-functional requirements from various stakeholders. Analyze these requirements to understand their impact on business processes and system design.
3. Leadership and Team Management: Provide exemplary leadership to a team comprising specialized leads in Programmatic, Change Management, and Training domains. Foster a culture of excellence and collaboration, guiding the team towards achieving strategic objectives.
4. Stakeholder Engagement: Strategically engage with partners and external stakeholders, ensuring their meaningful involvement in the system's evolution. Spearhead initiatives to gather and integrate their insights, thereby enriching the system's design and functionality. Provide consistent updates to community stakeholders in a variety of mediums.
5. Advocacy and Representation: Champion the representation of the client's programmatic and practice perspectives within the project framework. Advocate for these perspectives, ensuring they are integral to the project's vision and execution.
6. Communication and Liaison: Act as the principal liaison and communication conduit between the Assistant Secretary of Child Welfare, the IT department, PMO, and the System Integrator Vendor. Ensuring a seamless flow of information and alignment of strategic intentions across all entities and advocacy and execution for programmatic goals.
7. Training and Development Develop a comprehensive training strategy that addresses the needs of different user groups within the organization. Design and develop training materials, including manuals, online courses, and workshops. Conduct training sessions and evaluate their effectiveness to ensure users are competent in using the new system
Additional Duties
8. Address challenges with creative problem-solving while maintaining strict adherence to timelines, budgetary constraints, and quality standards.
9. Form a strong relationship with the business stakeholders and IT, partnering to resolve project related issues, provides project status updates and escalates issues and concerns appropriately.
10. Ability to work with the Office of Child and Family Well-Being stakeholders and articulate the “To-Be” of the future CCWIS system.
11. Evaluate current process and work within the team to create innovative approaches with IT, PMO and SI vendor to solve complex needs and problems.
12. Drive team execution and communications with management and stakeholders
13. Manage project issues and risks and escalate as necessary
14. Manage project conflicts, challenges, and dynamic business requirements to keep the project running efficiently
15. Work with the team leads to resolve people problems and project roadblocks
16. Able to do postmortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity
17. Implement and support programmatic principles, rules, and processes
18. Proactively identify and eliminate impediments and facilitate flow of project work
Job Type: Contract
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Work Location: In person
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