Program Management Office Manager manages day-to-day activities in the Program Management Office (PMO) to ensure programs and projects meet organization goals and requirements. Implements and provides guidance related to PMO processes and policies, oversees the work of project management staff, and works with other department leaders to define, prioritize, and develop projects and programs. Being a Program Management Office Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Program Management Office Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Program Management Office Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This position oversees the quality and integrity of the business process and flow that pertains to the Corporations and Charities Division Customer Relations Program. This program has not only statewide, but national and international impact in some circumstances. This position designs, directs, and develops all aspects of the Customer Relations program and leads staff members to conduct analysis and data review of legal documents pertaining to the registration, update, and annual maintenance of public records. This program assists external partners and stakeholders with support regarding technical assistance and usability of external facing systems and databases.
This expert level position reports to the Deputy Director and is the subject matter expert and responsible for providing program support to the Corporations & Charities division as well as external stakeholders. This position designs, directs and develops all aspects of the Customer Relations Program and multiple work units within the program (PI code 1233). This position supports the organization’s mission by ensuring it aligns with operational policies and procedures and provides expert level analysis pertaining to RCW 23B, RCW 23.95, RCW 24, RCW 25, RCW 46.64.040, RCW 19.09, RCW 11.110, RCW 19.77, RCW 26.60, WAC 434, The 1961 Hague Convention (international), and several other miscellaneous federal and international requirements to executive management, administration, staff, and both internal and external customers.
This position also supports the mission of the office by helping the office effectively use customer relations program data to produce process improvement results that will benefit customers, internal & external partners, and employees. This position will develop and monitor multiple tracking systems (ex: staffing grid, chat & phone program metrics, staff response rates, etc) for division strategic planning, process improvement, and policies and procedures. This position provides technical assistance, information, and problem resolution including but not limited to executive management, administration, staff, public, business, legal community, and governmental agencies.
This position will disseminate the analyzed information and lead the development and implementation of business processes and procedures for the Customer Relations program. This position works closely and in consultation with division leadership, CCFS Management Analyst team, Data Consultant team, and internal and external stakeholders to ensure consistency amongst the division which aides in the division mission of promoting public trust.
Attention to detail and situational awareness will be key to success in identifying areas of risk, opportunities for improvement, and recommendations for appropriate resolutions. Utilizing leadership skills, this position will develop staff skills and knowledge while establishing performance standards and expectations. The work conducted of this position will have a direct impact on how the Division can best serve its internal and external customers and partners.
**Please note: It is in the candidate's best interest to apply as soon as possible.
Develop, implement, and direct procedures and policies. Provide expert analysis and research to inform leadership and executive management for decisions for system and program needs for the Customer Relations program.
Tasks include:
REQUIRED QUALIFICATIONS
WORKING CONDITIONS
The incumbent will work primarily in an office environment with standard office equipment. This position requires sitting at a computer for long periods of time. The standard work hours are Monday-Friday from 8:00 AM to 5:00 PM but the employee must be available to work a designated shift within the office core hours of 7:00 AM – 6:00 PM; some weekend work and occasional overtime may be required to address high volumes. Occasional local and statewide travel to meetings and training may be required and may also include annual nationwide travel. The incumbent in this position will communicate information both verbally and in writing, primarily with external customers, work within a diverse, customer orientated group of people and communication styles and provide quality and productive customer service. The incumbent must represent the Office of the Secretary of State in a competent, confident, and professional manner including professional dress. Strong customer service skills are a must for this position.
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