Program Manager jobs in Canton, OH

Safe Harbor Ohio exists to provide restorative care to child survivors of sex trafficking creating environments that spur healing and growth and surround them with therapeutic and spiritual services so they can thrive.

SUMMARY: The CRC Program Manager works in direct partnership with the Residential Director and Medical Manager. The CRC Program Manager will directly work with the cottage leadership to identify trends and patterns in regards to resident engagement, restraints, campus violations, staff injuries, client injuries, Status Program, and REACH program. The Program Manager is a member of the CRC COPS (Clinical, Operations, Program, Spiritual) Team, the leadership team of CRC.

In addition, the Program Manager directs and oversees the Residential Program Leaders and campus program and the operations of Quaker Digital Academy.

ESSENTIAL DUTIES & RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the responsibility of each employee to be a consistent witness for Jesus Christ and to adhere to the Statement of Faith/Standard of Moral Conduct. Further, each employee is responsible for dealing with others with a Christ-like attitude while helping them experience their worth in Christ and demonstrating behaviors reflecting relentless commitment, selflessness, and kindness.

Job-specific essential functions include the following:

• TEAM FIRST: Makes every effort to maintain a 'team first' spirit and atmosphere within the workplace environment, maintaining appropriate working relationships and promoting collaboration.
• Meets weekly with the Operational Manager, Medical Manager, and Clinical team, and Residential Director to communicate trends and patterns in campus programming and maintain continuum in client treatment.
• Acts as a resource for team regarding youth behavior and other concerns identifying patterns, time of day and current events happening in youth's routine that might be contributing to disengagement in programming.
• Promptly informs team of escalated behavior problems and updates the team on client progress. Monitors youths ongoing level of engagement/disengagement reporting to the cottage team.
• Responds to staff concerns regarding behaviors in daily routine, assessing whether structure and plans are being followed. Provides observation feedback regarding staff interactions with youth.
• Clearly communicates and consistently enforces high standards for youth behavior.
• Compiles, analyzes and shares youth discipline data regularly, and uses that data to make decisions (Status, Incident Aggregate Data Etc.).
• Oversees the implementation of REACH and the Status Program.
• Has youth set goals, self-assess, and know where they stand behaviorally always.
• Assists youth in developing self-discipline, teaching them to take responsibility for their own actions.
• Promotes highly specialized positive behavioral interventions in which "at risk" youths thrive.
• Works cooperatively with cottage leadership to promote positive youth behavior by providing professional development that targets research, strategies and modeling of practices to support staff in their implementation of positive behavioral support in their cottages. Communicates with supervisor both successes and struggles about staff interactions.
• Works 2nd shift as needed to observe, support, model and instruct staff and youth on positive behavioral support techniques as approved by direct supervisor.
• Assists in the planning, developing, and implementation of engagement plans and monitors tracking of staff interventions assigned. Participates in engagement review meetings providing outcomes to show status of youth's engagement level. Adjusts individualized Status Treatment Plan goals as needed.
• Develops forms and needed documents for program, documentation, and tracking purposes.
• Controls and monitors Status System and REACH integrity. Develops/maintains manual/program guidelines.
• Fills in and supports shift supervisors, including, but not limited to: med pass, critical reviews, etc. as needed, and with Director of Residential permission.
• Maintains certification of trained trainer of JKM/SCM.
• Provides on-call coverage one week out of every 4 weeks to campus. This involves being available for shift supervisors on duty to consult with clinical manager regarding behavior interventions, campus interventions, hospitalizations, staff coverage, and police involvement.
• Engages in county visits to communicate aspects of CCHO residential program as needed.
• Engages in recruiting opportunities for Safe Harbor Ohio such as attending job fairs and engaging in presentations at appropriate venues (colleges, etc.).
• Reviews intake/referrals and admits into appropriate cottage programming and oversees engagement reviews and discharge discussions, as needed, or assigned, including conducting client interviews as needed.
• Oversees and acts as liaison for Quaker Digital Academy staff and operations of education services.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: Manages CRC Residential Program Leaders. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and hiring; planning, assigning, and directing work; appraising performances; rewarding and disciplining employees; addressing complaints and resolving problems.

Ensures that agency vision and direction are communicated on a level that allows every employee to understand their ownership in the success of the agency and that they are a valued member of the organization.

REQUIRED SKILLS & ABILITIES:

• Excellent interpersonal skills, including conflict resolution, required. Must be able to communicate well with colleagues, verbally and in writing to ensure safety and efficiency.
• Ability to read, speak, write, and understand the English language, and interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to effectively present information in one-on-one and small group situations.
• Ability to apply common sense. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Competency with a personal computer, and familiarity with Outlook, Teams, Word, Excel, and Access. Ability to use/learn an electronic health record system is also preferred.
• Ability to function well in a fast-paced environment, as well as cope and tolerate high levels of stress.

EDUCATION, EXPERIENCE, CERTIFICATIONS/LICENSES:

• Bachelor's degree in a related field and/or at least five years of experience working with at-risk youth.
• LSW or LPC preferred, but not required.
• Experience working in residential treatment and de-escalation preferred.
• Valid Ohio Driver's License and a driving record that allows that individual to be insurable on agency policy, as job includes occasional travel.

PHYSICAL REQUIREMENTS:

• Frequently required to walk, sit, talk, and hear, including a requirement to stand or walk for extended periods of time, sometimes through uneven terrain.
• Often required to use hands/fingers, handle or feel; reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.
• Regularly able to lift/move up to 50 pounds.
• Must be able to be outdoors in various weather conditions for extended amounts of time.
• Specific vision abilities required include close & distance vision, depth perception and ability to adjust focus.
• Must maintain compliance/certification with CCHO/Safe Harbor's requirements for using physical restraints (SCM: Safe Crisis Management), including sufficient strength and completion of extensive training. Physical ability to respond to crisis, including, but not limited to running and performing physical restraints.

CONTINUOUS QUALITY IMPROVEMENT (CQI): All Safe Harbor staff are expected to focus on Quality improvement as a part of their job responsibilities, in an effort to make Safe Harbor a safe and healing environment for clients and staff. This expectation includes, but is not limited to teamwork, improving service delivery, fulfilling department goals, and other job-specific tasks that encourage excellence.

Safe Harbor Leaders have the added expectation of creating and fostering an environment in which Quality Improvement is both encouraged and expected, and to accordingly hold staff accountable.