Program Manager jobs in Seattle, WA

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Project Manager I position manages and leads the coordination of activities of an internal team and vendor partners to provide complete support to the client for all project requests. A successful candidate has an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members and vendor partners and lead a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Must be able to deal with ambiguity and conflict while maintaining professionalism and focus on the project goals.

This person must be client focused and service driven; can build and maintain trust with the client and team; maintain the highest integrity even if it's the harder path; be honest but respectful with the client and team; and provide strong leadership to clients, and colleagues at all levels of this organization.

Key Responsibilities

• Manage and deliver on multiple simultaneous projects of mid to high complexity from inception to close out.
• May have supervisory responsibility for a team of 1-4 which includes Assistant Program Managers and Project Coordinators.
• Support project management leadership on high complexity projects (coordination, onsite support, meeting notes, etc.)
• Responsible for developing and managing scope, schedule, and budget for each project.
• Manage all facets of project management including design and test fit drawings, building and site requirements, schedule, procurement, quality & risk, vendor performance for local moves, and building launches.
• Provide measurable and timely response to client inquiries, work requests, and concerns.
• Communicate directly with client to define project goals and provide reports on project status and variances.
• Identify project resources from pre-qualified lists, conduct request for proposals, and completes bid analysis for approval.
• Develop and lead a project team of key stakeholders, internal team members, and vendor partners to meet the deliverables of the project.
• Demonstrate capability to read and understand project documents including but not limited to agreements, contracts, drawings, client work requests, vendor proposals, electrical, data management documents, and building infrastructure documents
• Conduct onsite field audits before, during, and after completion of project.
• Develop and maintain complete knowledge of vendor processes, deliverables, service, and material capabilities.
• Oversee the project administrative processes and maintain accurate project documentation files in a timely manner.
• Facilitate project meetings and ensure that all meetings are accurately documented, and meeting minutes are distributed.
• Assess, manage, and report out on project risks, issues, and resolutions to project management leadership and other necessary partners.
• Demonstrate ability to effectively manage high-sensitivity customers, vendors, and situations at the project (tactical) level. Escalate to project management leadership or appropriate parties for program (strategic) level situations.
• Demonstrate initiative and act on program-level needs as they arise or escalate to leadership as needed.
• Actively support the internal team that focuses on business development.
• Participate/support vendor meetings (move, launch, furniture vendor meetings, etc.)
• Lead external and internal cross-trainings with vendor-partners as assigned by project management leadership.
• Contribute to process initiatives, and coordinate efforts and assistance on implementation.
• Manage all internal administrative tasks (Timesheets, PTO, Expense reporting, etc.)
• Perform core management / leadership responsibilities to direct reports (1:1 meetings, performance reviews, career conversations, onboarding, assigning work, etc.)
• Establish a working relationship with business line space program manager.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch) preferred
• Minimum 5-7 years of related experience in project management and/or real estate and facilities management.
• Proficiency with MS Office Suite (Outlook, Excel, OneNote), and other data management software.
• Strong verbal and written communication skills; role requires daily communication with client and team members.
• Must be able to inspect design plans and documents for accuracy.
• Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making.
• Maintains a courteous and professional manner, works well in a team environment.

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day.
• Must be available evenings and weekends depending on project deadlines.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Able to travel as needed for individual projects within North America.

EEOC