Program Manager (Non-Profit) manages a team that coordinates the programs of a non-profit organization. Designs and implements programs that support the organization's mission, vision, and goals. Being a Program Manager (Non-Profit) monitors program operations for quality, efficiency and effectiveness. Utilizes a client relationship management (CRM) or another system to organize information and facilitate outreach communications, perform forecasting, and measure the performance of programs. Additionally, Program Manager (Non-Profit) implements a fundraising and development strategy to identify potential donors or funding sources and conduct outreach initiatives. Collaborates with partners to ensure that special events publicize the organization and its programs to the community and support its goals. May assist in the development of grant applications or proposals. Requires a bachelor's degree. Typically reports to a director. The Program Manager (Non-Profit) manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Program Manager (Non-Profit) typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Required & Preferred Experience
1-2 years relevant experience in a property management or similar environment
Strong organizational skills, and the ability to manage multiple tasks efficiently.
Proficiency in basic accounting principles and practices.
Standard clerical procedures, data entry, and document management.
Excellent written and verbal communication skills.
The ability to effectively engage clients with diverse backgrounds.
Ability to clearly understand and follow written and oral instructions.
Proficiency with Accounting Software (MRI or QuickBooks), Excel, Word, etc.
Establish and maintain positive working relationships with colleagues, residents, partners, etc.
Preferred Experience
Bachelor's degree in a related field, such as accounting, business administration, or public administration.
Prior experience working directly with residents in a multi-unit housing setting.
Demonstrated success in building rapport and addressing the concerns of individuals from diverse backgrounds.
Culture & Competencies
Professionalism and Ethics:
Integrity: Treats people with respect, keeps commitments, and inspires trust.
Judgment: Makes sound decisions, explains reasoning, and involves relevant individuals.
Dependability: Follows instructions, takes responsibility, meets deadlines, and works extra hours when needed.
Attendance/Punctuality: Maintains consistent presence and punctuality.
Communication and Collaboration:
Effective Communication: Speaks clearly, listens actively, writes informatively, and presents well.
Interpersonal Skills: Maintains confidentiality, avoids blame, respects others, embraces new ideas, and resolves conflict constructively.
Teamwork: Contributes positively, supports colleagues, prioritizes team success, and gives/receives feedback.
Problem-solving and Customer Service:
Logical Reasoning: Approaches problems rationally, even in emotional situations.
Customer Service: Manages challenging situations, responds promptly to needs, solicits feedback, and meets commitments.
Adaptability: Adjusts to changes, manages competing demands, and embraces new approaches.
Additional Qualities:
Initiative: Takes on extra tasks, pursues self-development, and seizes opportunities.
Organizational Support: Follows policies, completes tasks efficiently, and upholds organizational values.
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