Program Manager (Non-Profit) jobs in Nashua, NH

Description

Program Manager Job Description

Serve as main customer contact and liaison between company and assigned customers. Manage customer relationships and coordinate all customer support activities.

Job Summary & Essential Functions

· Provide detailed, accurate and timely information to customers regarding their inquiries relating to expediting, scheduled shipping dates, pricing, availability, order processing and credit processing

· Proactively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible; track customer complaints/returns and ensure timely and proper corrective action is taken

· Develop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of the company

· Analyze margins monthly and provide feedback to materials and operations to increase margins; follow-up on variances to ensure timely resolution

· Maintain and communicate performance metrics both internally and to assigned customers

· Monitor and manage performance to agreed upon metrics and develop action plans when required to improve performance

· Review production and material status with departments; assist in the effort to secure contracts—bidding and negotiating and expedite/change priorities as required

· Receive and review customer requirements, generate sales orders and distribute requirements to all departments as needed

· Oversee all incoming and outgoing correspondence, both verbal and written, with the customer—read, respond to, and distribute as necessary

· Provide day-to-day leadership, coordination, and direction for the management of contracts with customers

· Serve as liaison, including facilitation of conference calls, among Virtex Enterprises engineering, quality, production departments and the customer

· Lead the effort to capture follow-on business with assigned, existing customers

· Participate in bid reviews, proposal writing, negotiations, facility visits and other activities which result in the capture of new business

· Enter and maintain customer order information in MRP or Order Entry system as necessary

· Coordinate with accounting to review and collect past-due invoices

Knowledge, Skills, & Abilities

· Skills in inventory management techniques (kanban, bonding, safety stock, etc.)

· Knowledge of cost and pricing data submission

· Knowledge of commercial contracting legal requirements

· Intermediate level in MS Office applications (Word, Excel, PowerPoint, and Outlook).

· Ability to think strategically to conceptualize business requirements in a proactive manner

· Ability to work with a high level of accuracy and attention to detail to produce quality results

· Strong planning and organizational skills including the ability to initiate, prioritize, and allocate resources

· Ability to effectively communicate in all forms with others inside and outside the organization

· Ability to negotiate and manage conflict tactfully and professionally

· Strong decision-making skills; utilizing sound judgement and thorough processes

· Ability to problem solve issues involving multiple variables and limited standardization

· Ability to be creative and innovative with approaches to solutions and solving complex problems

· Ability to multitask efficiently and adapt within a rapidly changing environment

· Ability to communicate with customers projecting the company image to attract business

Requirements

 Required Experience & Education 

· Bachelor's degree in related field or equivalent job experience

· Minimum 2 years of relevant job experience

· Project management including planning, budgeting, and allocation of resources

· Previous experience in managing customer relationships