Program Manager (Non-Profit) jobs in Norwich, CT

POSITION SUMMARY:

The Case Management Program Liaison provides and coordinates a full array of outreach-based services for clients in the DMHAS/ERSC program.  The position may also include some programmatic and administrative support to the ERSC program.  This position will represent ABH and the ERSC program in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.

This position is stationed in Norwich

DUTIES AND RESPONSIBILITIES:

• Provide telephone support for ERSC referral calls - ensuring prompt voice response to consumers or providers requesting case management services;  
• Provide full array of Case Management services, including services that assist clients in obtaining basic supports needed to improve their likelihood of success in recovery.  Including, but not limited to, the following:
  1. Outreach and engagement attempts with clients in various community settings, including clients’ home, shelters, soup kitchens.   Outreach efforts may include attempts to contact clients via visits and/or letters t last known address, phone calls, visits to shelters, soup kitchens,
  2. Service planning for non-clinical needs (i.e. housing);
  3. Assistance with arranging transportation to treatment and other community supports appointment;
  4. Transportation t essential appointments when no other arrangement is timely or/and practical and such transport can be safely achieved;
  5. Assessment and referral to the appropriate level of care;
  6. Arrange and attend case coordination meetings with clients and treatment providers to assure that appropriate issues are being addressed in treatment
  7. Service planning for non-clinical needs
  8. Assistance with arranging transportation to treatment and other community supports appointments;
  9. Transportation to essential appointments when no other arrangement is timely or/and practical and such transport can be safely achieved using own personal vehicle;
  10. Assistance and advocacy in accessing extant community support services;
  11. Face to face supportive counseling;

• Provide transportation to clients, using personal vehicle
• Provide coordination and monitoring of staff when ERSC Regional Coordinator is not available. 
• Monthly Chart reviews; 
• Attend all required staff, supervision and training meetings (held throughout Connecticut);
• Produce reports as required within established time frames; monthly, quarterly and annual reports such as the Balanced Score Cards, Performance Measures,  Agency specific reports,  and referral trending
• Coordinate staff schedules for coverage
• Assist with preparation of the agenda and complete minutes for case management staff and advisory council meetings; 
• Monitor Willimantic Outreach Case Manager data and submit reports to Regional Coordinator.  
• Perform duties and assignments related to supporting the ERSC Program and maintain familiarity with and understanding of protocols;
• Maintains confidentiality of all client protected health information and adheres to all HIPPA related policies and procedures and abides by all State and Federal Confidentiality Regulations;
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
• Comply and work towards goals established by DMHAS and ABH
• Carry a cell phone during work hours (8 a.m. – 5 p.m.) and respond to any messages within 30 minutes of the message;
• Performs other tasks/responsibilities as required to support the business operations;

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate’s Degree in Human Services or related field preferred
• At least two years experience working with individuals who have substance abuse or co-occurring diosorders.  
• Attend annual Conflict of Interest training.
   

KNOWLEDGE/SKILLS/ABILITIES:

• Strong attention to detail; ability to work on multiple tasks and meet deadlines;
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
• Excellent data entry skills – input date into various software packages;
• Clear and concise written and verbal communications skills required;
• Outstanding customer service skills;
• Excellent organizational skills;
• Flexibility and ability to manage multiple tasks is essential;
• Valid Connecticut Drivers License; good driving history and reliable transportation;
• Frequent travel required.