Program Manager (Non-Profit) jobs in Worcester, MA

TITLE: Habitat ReStore Manager

REPORTS TO: Affiliate ReStore Director

DIRECT REPORTS: ReStore staff and other employees who may be temporarily assigned

INDIRECT REPORTING: Volunteers, Vendor Personnel

SEEKING: A dynamic manager with a creative entrepreneurial spirit, to lead a team in a fast-paced, frequently changing retail environment. Must be able to demonstrate strong leadership and superior customer service. Creative and innovative thinking. Should possess a strong desire to give back to the community in a meaningful and impactful ways.

POSITION SUMMARY: Raise awareness of Habitat for Humanity MetroWest/Greater Worcester’s mission in the community under the guidance and direction of the ReStore Director. Operations management, including: consistent, safe and positive development of Associates and assets. Provide an excellent donor and customer experience. Transform donors into customers and customers into donors. Communicate and collaborate with other ReStores managers to maximize profitability and meet total Affiliate goals. This is a full-time exempt position, requiring ability to work Tuesday through Saturday, with some additional evenings as needed.

Responsibilities

Operational

• Propel donations, sales and the increase of net revenue to further the local affiliate mission.
• Demonstrate and train staff in outstanding service to customers, donors, volunteers and others. Lead by example and with a smile.
• Establish and maintain relationships with potential and existing donors. This includes individuals, businesses, communities and other groups to increase quality and quantity of donations.
• Understand and communicate to all Associates, the Key Performance Metrics for all ReStore operations and how they relate/contribute to positive customer experience and superior operations.
• Ensure that the ReStore is adequately staffed and operated by Associates with knowledge, skills, abilities and leadership to accomplish assigned tasks.
• Ensure all personnel understand and can effectively communicate the Habitat ReStore, local affiliate and HFH missions to members of the public.
• Effectively manage Habitat ReStore assets to ensure safety of employees, volunteers, customers and others, ensuring that licenses and other required information are maintained properly for government bodies and others as appropriate.

Public Relations, Marketing and Advertising

• Work with ReStore Director to develop and implement a Public Relations Plan, collaborating with local organizations and media to further the mission of Habitat ReStore and local affiliate.

Staff & Volunteer Management

• Hire, train and manage ReStore Associates in accordance with relevant personnel and safety policies. Take necessary steps to ensure that all policies and practices are understood and adhered to.
• Evaluate, recognize and reward staff performance. Work with designated affiliate functions, when required, to address violations of policy including safety, poor job performance or misconduct in a timely and appropriate manner. Properly document incidents, developing corrective actions as needed. Resolve situations involving volunteers in consultation with the volunteer coordinator and the ReStore Director when required.

Finance and Administration

• Monitor systems for daily cash transactions and deposits.
• Provide accurate income/expenses accounting records as required or requested.
• Responsible to operate within approved budget and meet budgetary goals
• Approve employee recording of time worked.

Reporting and Communications

• Provide reports of designated activities including but not limited to: sales, expenses, outreach activities and other areas of interest to their ReStore Director, ED, or Board.
• Keep ReStore Director informed of operational and financial matters in a timely fashion.

Required Skills and Experience

• A minimum of 3 years responsible leadership, directing successful teams and meeting objectives.
• Solid application of interpersonal and communications skills, internally and externally, with groups and individuals.
• The ability and willingness to call on existing and potential donors to increase merchandise in the store.
• Demonstrated ability to train, manage, lead and develop Associates in a consistent, positive and safety conscious manner.
• Basic computer skills, including spreadsheets, word processing, presentations and email.
• Social Media/ E-commerce experience.
• A history of successfully adapting to rapidly changing conditions with unexpected shifts in priorities.
• Ability to safely lift and position up to 50 lbs. Job could entail occasional bending, kneeling and reaching, often in awkward or tiring positions. Bulk of time will be spent standing, walking and otherwise assisting customers.

Competencies

• Ethical leadership demonstrating consistent high standards of integrity and accountability.
• Excellent Leadership skills including: hiring, training, coaching and developing team.
• Team Building though positive and effective communications and interpersonal skills.
• Innovation based on sound business acumens.
• Ability to quickly adapt and maintain sound decision-making skills
• Maintain a Professional Presence/image in a wide variety of venues and scenarios.

Job Type: Full-time

Pay: $40,127.06 - $48,325.06 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Work Location: In person