Program Supervisor jobs in Irving, TX

Program Supervisor coordinates and monitors the scheduling, pricing, and technical performance of company programs. Responsible for aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Being a Program Supervisor develops new business and expands product line. Ensures adherence to master plans and schedules and develops solutions to program problems. Additionally, Program Supervisor recommends changes to improve process efficiency and alleviate process inaccuracy and duplication. Requires a bachelor's degree. Typically reports to a manager. The Program Supervisor contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Program Supervisor typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 1 Day Ago

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Program Supervisor
  • Feed My Starving Children
  • Richardson, TX FULL_TIME
  • Your Role:Supervise and provide peer leadership during food packing shifts at Feed My Starving Children (FMSC). Make operational decisions and serve as the person in charge in the absence of managemen...
  • 21 Days Ago

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Program Supervisor
  • The Salvation Army
  • Midlothian, TX FULL_TIME
  • The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Program Supervisor at Camp Hoblitzelle in Midlothian, TX. Job Summary Plans, develops, sche...
  • 9 Days Ago

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Program Supervisor
  • The Salvation Army USA Southern Territory
  • Midlothian, TX FULL_TIME
  • The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Program Supervisor at Camp Hoblitzelle in Midlothian, TX. Job Summary Plans, develops, sche...
  • 1 Month Ago

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Mobility Ambassador Program Supervisor
  • Dallas Area Rapid Transit
  • Dallas, TX FULL_TIME
  • General Summary: Supervises the daily activities of the Mobility Management Services Mobility Ambassador Program by coordinating travel schedules, providing program analysis, preparing daily and month...
  • 4 Days Ago

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Aquatic Program Supervisor
  • City of Allen, TX
  • Allen, TX FULL_TIME
  • To apply, you must submit your application on the City of Allen's Career Page (CityofAllen.org/Careers). Resumes will not be accepted in lieu of an online application. HIRING RANGE: $1,917.26 - $2,348...
  • 10 Days Ago

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0 Program Supervisor jobs found in Irving, TX area

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bealls Lead Supervisor
  • bealls
  • Irving, TX
  • Position: LEAD SUPERVISOR Non-Exempt: Supervisor Come join a team that brings a people-first approach to everything we d...
  • 3/28/2024 12:00:00 AM

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bealls Supervisor
  • bealls
  • Irving, TX
  • Position: SUPERVISOR Non-Exempt: Supervisor Come join a team that brings a people-first approach to everything we do! be...
  • 3/28/2024 12:00:00 AM

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DIRECTOR OF PROGRAM SERVICES
  • ALLIANCE FOR CHILDREN INC
  • Fort Worth, TX
  • Job Description Job Description Alliance For Children is the children’s advocacy center serving all of Tarrant County. S...
  • 3/27/2024 12:00:00 AM

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Merchant Funding Specialist
  • American First Finance
  • Coppell, TX
  • Description Position at American First Finance What makes an AFF Merchant Funding Specialist: The Merchant Funding Speci...
  • 3/27/2024 12:00:00 AM

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Program Supervisor (Ft Worth)
  • Texas Workforce Commission
  • Fort Worth, TX
  • WHO WE ARE: Resource Connection Workforce Center Texas Workforce Commission connects people with careers across the stat...
  • 3/26/2024 12:00:00 AM

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Instructional Specialist (226 Days) Title Funded
  • Dallas Independent School District
  • Dallas, TX
  • Description Collaborate with instructional staff to effectively increase student achievement and program outcomes by pro...
  • 3/26/2024 12:00:00 AM

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Pharmacy Executive III/Category Manager - Pharmacy
  • Vizient
  • Irving, TX
  • When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to cont...
  • 3/26/2024 12:00:00 AM

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Specialty Clinical Pharmacist II
  • Christus Health
  • Irving, TX
  • Description Summary: The Specialty Clinical Pharmacist is responsible and accountable for the provision of safe, effecti...
  • 3/25/2024 12:00:00 AM

Irving is a principal city in Dallas County in the U.S. state of Texas and it is also an inner ring suburb of the city of Dallas. According to a 2017 estimate from the United States Census Bureau, the city population was 240,373 making it the thirteenth-most populous city in Texas and 93rd most populous city in the U.S. The city of Irving is part of the Dallas–Fort Worth metroplex. Irving includes the Las Colinas community, one of the first master-planned developments in the United States and once the largest mixed-use development in the Southwest with a land area of more than 12,000 acres (4,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Program Supervisor jobs
$98,881 to $144,117
Irving, Texas area prices
were up 2.2% from a year ago

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