Program Supervisor coordinates and monitors the scheduling, pricing, and technical performance of company programs. Responsible for aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Being a Program Supervisor develops new business and expands product line. Ensures adherence to master plans and schedules and develops solutions to program problems. Additionally, Program Supervisor recommends changes to improve process efficiency and alleviate process inaccuracy and duplication. Requires a bachelor's degree. Typically reports to a manager. The Program Supervisor contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Program Supervisor typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
Summary/Objective
The Program Supervisor is responsible for running the day to day operation of a residential group home. Oversee the development and execution of Team Leads and DSP. Are responsible for ensuring that every aspect of the program is completed on time and within company polices. They assign milestones and develop reporting processes. Program supervisors also act as a liaison between the individuals working on the program and key stakeholders.
Essential Functions
Coaching and Training
Train staff to know the routines, procedures, and protocols of your program
Ensure staff have required trainings/certifications and that they stay up to date
Train staff on the various support plans in place for all consumers in the program
Two documented house meetings should be held each month led by the Program Supervisor in which all staff are required to attend per Maine Care requirement.
Program Supervisors should lead a one on one documented quarterly supervision with each staff on their team. Areas of improvement should be pointed out and a plan of improvement should be put into place.
Consumer Care
The Program Supervisor is responsible to plan and coordinate all daily activities at home and in the community; this is done by supervising and working hands on with the staff in supporting consumers at home and in the community.
Program Supervisors should know each member’s PCP goals and work actively with the staff team to achieve/ or work towards those goals on a regular basis.
Program Supervisors should know where each of their consumers and respective staff are at all times that they are working.
Check in with your staff team regularly throughout the day to track if there is any change from the plan. Changes should be approved by the Program Supervisor, Team Lead, Program Manager, or Operations Director beforehand.
Assure consumers access the community daily with appropriate staffing to keep them safe.
Documentation
Program software should be maintained according to policies and standards
Documentation
Medication
Behavioral/ Minor incident
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