Program Supervisor jobs in Syracuse, NY

The Program Supervisor is responsible for ensuring the execution of required daily tasks and ensuring quality of care for our youth ages 8-12 yrs. The function of this role is to provide staff direction and ongoing support of learned treatment strategies and techniques that are needed to promote the safety and well-being of the youth and program staff. This role is predicated on the notion that through supportive leadership, effective communication, organization, and oversight, both the program youth and staff will achieve success commensurate with their abilities and potential.

Responsibilities:

• Uphold, support and monitor all OCFS/Agency policy and procedures
• Effectively demonstrate an understanding and adherence to the residential models of care (Boys Town, PEM and TCI) through interactions with youth and supervision/coaching of staff
• Effectively use critical thinking skills to lead the program and/or campus (ex: assistance calls) with regard to safety and security issues as they arise
• Ensure that program processes are upheld, organized and accounted for with regard to residential communication/correspondence (ex: staff logs), interactions with other Agency departments (ex: medical food service, etc.) and any external entity with whom the program interacts (State, Counties, family etc.)
• Prepare staff schedules, monitor shift changes, PTO, vacancies, etc.
• Provide emergency and planned shift coverage for Youth Development Professionals and shift/program supervisor who are absent due to vacation, holidays, illness, staff shortage, etc.

• Ensuring that all Critical Incident and Incident Report notifications are made as occurrences arise; (e.g. families, counties, Management Team members, On-call Risk Evaluator, On-call medical and Maintenance, Directors, etc.)
• Maintain appropriate record keeping systems and documentation

• Provide feedback and consultation to the Campus Manager and Directors about employee and program-level functioning.
• Monitor all activities on paycom relevant to the position.
• Participate in an on call rotation
• Other duties as assigned by the Director of Programming

• High School diploma or GED. College and experience preferred
• Residential managerial experience preferred
• NYS Driver’s license with a driving record acceptable to our insurance carrier
• Experience with trauma informed care preferred.
• Self-aware. Comfortable with interacting with children who have emotional/behavioral difficulties.
• Able to relate to a dynamic environment. Flexible and able to problem-solve as unanticipated challenges present themselves
• Demonstrated ability to build positive and healthy relationships with youth, and positive and supportive relationships with coworkers
• Must be able to learn, train and coach staff in various behavioral managements systems (e.g. Therapeutic Crisis Intervention [TCI], Boys Town Model)
• Technically and physically able to provide crisis intervention, including physical restraints. This required training is provided by the Agency
• Boys town trained and comfortable with implementing the model within program

Essential Job Qualifications:

• Ability to lift 50 pounds without assistance.
• Able to provide crisis intervention including physical restraints. Restraints may include resistive force, bending, squatting, kneeling, lying down, and holding youth in order to maintain safety.
• Ability to sit, squat, crouch and stand for elongated periods of time
• Ability to lift arms over head in upward reaching motion
• Ability to walk up and downstairs up to several times per day.