Provider Programs Manager jobs in Billings, MT

STILLWATER COUNTY

Job Description

CLASS TITLE:                     Programs Coordinator

DEPARTMENT:                  Library

ACCOUNTABLE TO:         Library Director

PRIMARY OBJECTIVE OF POSITION: Under general direction, performs professional and technical Library duties to expand library programs. Work varies requiring independent judgment within prescribed standards and procedures.

JOB REQUIREMENTS

• Physical requirements include walking, climbing stairs, reaching, standing, bending, stooping, climbing ladders, and lifting up to 50#s (greater with assistance).
• Duties are performed in surroundings where undesirable physical conditions are minor and controllable.
• Must be able to capably operate computers, software applications, and other office equipment.
• Excellent interpersonal skills: Substantial and frequent contact with fellow employees and the public where tact, diplomacy, and effective speaking skills are necessary.
• Ability and desire to work collaboratively as a member of a team, to work independently, and to take direction when required.
• Problem-solving abilities
• Ability to maintain accurate statistics.
• Must be well organized and enjoy the administrative challenges of working on a variety of projects simultaneously.
• Strong commitment to serve and support patrons, citizens, and staff.
• Must have flexibility that allows for adaptation to new processes or situations.
• Must possess a valid Montana Driver’s License.
• Must be available to work evenings and weekends.

MAJOR AREAS OF ACCOUNTABILITY AND PERFORMANCE:

• Plans, coordinates, and implements activities for library programs, classes, special events, and receptions in and outside the library.
• Cooperates with the Library Marketing Coordinator to promote and increase awareness of library services and programs.
• Maintains the library calendar.
• Acts as an ambassador for the Library in Stillwater County.
• May provide minor technology hardware and software maintenance for the Library, including devices for patron checkout and Makerspace equipment.
• Expands community partnerships.  

CLASS TITLE: Library Program Coordinator (continued)

• May operate a book mobile van/truck.
• Performs front desk and general circulation duties as appropriate: check-in, checkout, renewal of materials, library card sign-up, shelving, filing, and maintenance of Library appearance.
• Assists Patrons in-person, via the phone, and/or online with locating library materials, reader’s advisory, interlibrary loan, and new materials requests.
• Assists Patrons with the use of public access computers and electronic devices, such as computers, reading devices, tablets, and phones.
• Trains Library users to search for information by following an appropriate inquiry process using books and /or electronics resources.
• Oversees material donations and book sale operations.
• Handles cash
• Works with the Director in carrying out Library policies and procedures.
• Assists other Library staff as needed.
• Performs other duties as assigned.

SUPERVISION – RESPONSIBILITY FOR WORK OF OTHERS: May oversee Library operations in the absence of the Director and the Circulation and Organizational Support Coordinator. May supervise children/teens during programs. May oversee volunteers and community service workers.

EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:

• Graduation from High School, or its equivalent, supplemented by course work in hospitality, public relations, communications, business administration, or library science helpful; PLUS
• Demonstrated equivalent combination of experience and training which provides the required knowledge, skills, and abilities for planning and conducting events.
• Shall obtain a Montana State Library Certification within three (3) years of employment and maintain such Certification throughout employment.

EXAMPLES OF PERFORMANCE CRITERIA AND QUALIFICATIONS:

• Follows policies and procedures for consistent Library operations.
• Establishes goals to move the Library forward.
• Evaluates programs adjusting as necessary.
• Consistently develops and distributes Library marketing material online and throughout the county.

Reasonable accommodations may be made to enable individuals with disabilities to perform any non-essential job functions.

Written 1-29-24