Provider Programs Manager jobs in Jacksonville, FL

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Sr. Manager, AP Programs and Product Recall

Job Purpose

This role will oversee the development of Asset Protection plans, programs, and projects.  The position is responsible for handling the documentation and support for these programs from design, workflow, change management, and through measured sustainability.  The position will also lead SEG’s Food Safety product recall program and ensure all departments, to include Food Safety, Merchandising and Operations are executing all internal recall procedures at the highest standards while ensuring all Federal/State and local regulatory agency laws are adhered to.  The position will escalate non-compliance issues or non-agreed upon recommendations for control enhancements to senior leadership for resolution.

Essential Responsibilities

Responsibility

% Of Time

Program Management

Supervise and organize programs and activities ensuring that the goals align with company objectives. Create and manage long-term goals in areas including program performance, satisfaction, quality, and training. Implement evaluation methods to assess program strengths and identify areas for improvement. Manage continuous process improvement and sustainability efforts for all new and existing programs.

30%

Project Management

Lead and manage all department IT projects. Responsibilities include the coordination and completion of projects on time, within scope and budget. Work closely with IT, Operations, business stakeholders, and solution providers to plan and execute projects designed to mitigate exposure to loss while mitigating brand damage/risk to the business.  Set deadlines, assign responsibilities, and monitor and summarize progress of projects through completion.  Work with internal and external partners to regularly communicate project status, activities, and achievements to leadership.

30%

Product Recalls

Responsible for managing, executing, and reporting out on the company’s product recall process, procedures and policies. Ensure that there is 24/7 monitoring of all information systems (Food Track, C&S Wholesalers, manufacturers, SEG Merchants, Own Brands, Vendors, and Government Agencies). Oversee compliance in pulling all recalled product from store shelves, that in-transit product is secured upon delivery, POS/UPC blocks are implemented and provide continuous follow-up to ensure expectations are met by each impacted department. Measure the success or failure of how the company executed based off SEG processes and procedures, follow-up and report out weekly to executive leadership.

30%

System Management

Monitor performance and maintain systems according to defined requirements. Troubleshoot issues and outages. Partner with users on future enhancements to support the goals of the department and ensure change requests are properly documented and tested prior to implementation. Communicate all updates, changes, and issues with end users.

10%

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Course of Study

Bachelor's Degree or 4 Yrs. Relevant Experience

Project Management, Food Sciences, Biology, Microbiology, Business Administration

Preferred Education

Course of Study

Master's Degree

Project Management, Program Management, Food Sciences, Biology, Microbiology

Relevant Experience

Supervisory Experience

8 yrs.

3-7 yrs. Experience

Language(s) Required

Language(s) Preferred

English

English

Knowledge, Skills & Abilities Required

·   Superior analytical, organizational, decision-making and project management skills. Fully versed in administrative management functions.

·   Ability to manage and direct multiple complex projects simultaneously to drive solutions that meet or surpass business expectations and deliver project milestones on-time.

·   Superior communication and interpersonal skills to effectively convey food safety objectives to a wide variety and levels of associate.

·   Experience in leading complex processes within cross-functional teams.

·   Process improvement experience.

Knowledge, Skills & Abilities Preferred

·   Possess the following related professional certification, CPFS.

·   Possess any of the following: Six Sigma, Prosci, HACCP Certified, REHS, SQF.

Environmental Factors

Department

Asset Protection

Environmental Factors

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile, or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.

Location and Travel Requirements

Location

On Site

Travel Percent, Overnight & Motus

Travel Percent

Overnight

Motus Eligible

Occasional

Yes