Provider Programs Manager oversees the provider network administration function of an organization. Collects data, analyzes and reports on claims, utilization, costs and changes. Being a Provider Programs Manager reviews existing and future reimbursement policies, regulations and guidelines. Ensure competitiveness of provider network by the deployment of cost effective programs and systems that deliver results that meet cost control and quality goals of the organization. Additionally, Provider Programs Manager requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Provider Programs Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Provider Programs Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Title: Community Manager
Location: Housing Resources Department
Employment Classification: Regular Full-Time, Non-Exempt, Non-Safety-Sensitive
Summary of the Position: See Attached Job Description
Qualifications of the Position: See Attached Job Description
Duties and Responsibilities: See Attached Job Description
Salary and Application Procedures: This position is classified as a Grade Level IV, position on CSP Salary Scale. Salary - depending on experience. Current employees may apply by submitting a letter of interest along with and updated employment application. Other interested applicants may apply by completing an employment application obtained from the website at www.cspwal.com or contacting the Human Resources department of CSP at (205) 469-0389, or email employment@cspwal.com to request an application.
Deadline to apply: Friday, March 22, 2024, by 5:00 p.m.
Community Service Programs of West Alabama, Inc. is an equal opportunity employer that does not discriminate on the basis of race, religion, gender, handicap status, age, genetic information, or national origin. CSP maintains a Drug Free Workplace Policy and the applicant is subject to pre-employment and random alcohol and drug testing. CSP operates a licensed children facility and applicants will be subject to criminal history background checks. CSP is an E-verify Employer. EOE AA M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability or national origin.
Community Service Programs of West Alabama, Inc.
Job Description
Position Title: Community Manager
Department: Housing/Property Management
Reports To: Property, Facilities, and Asset Manager
Employment Classification: Regular, Full-time, Non-Exempt, Safety-sensitive
Work Schedule: M-Th 8:00 a.m. – 6:00 p.m.; F 8:00 a.m. – 12 noon
Grade/Salary: Grade IV: – Depending on experience
Summary of Duties:
Oversees all sales, customer service, to include exceptional management skills to handle the day-to-day operations of an apartment community and its staff. Responsible for handling activities related to CSP’s low income housing tax credit developments, single family houses, HUD 811 developments, HUD 202 developments, market units, and other housing developments which CSP may develop in the future.
Essential duties and responsibilities: other duties may be assigned by the supervisor
Management
Leasing
Customer Service/ Resident Services
· Develop and maintain professional relationships with prospective and current residents.
· Engage residents in active and passive programming that fosters community and financial capability.
· Accept maintenance request, submit maintenance tickets, and complete follow-up to ensure satisfaction.
· Handle resident calls and in-person concerns
· Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws.
Administrative
· Accurately prepare and be thoroughly knowledgeable with all applications, lease documents and related paperwork.
· Certify and re-certify tenant information to maintain compliance with Federal and State agencies.
· Collect and process rental payments.
· Facilitate the move-in and move-out.
· Maintain property records
· Maintain tenant files daily or as needed
· Develop and/or maintain orientation and resident manual(s) and portfolio newsletter
· Distribute, gather and analyze periodic or annual resident surveys
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
¨ Possession of a related to Business Administration, or related to management of real estate, project management, or finance; AND/OR
¨ Minimum of three years of work experience in property management, real estate asset management or real estate finance is required.
¨ Must have experience with budgeting, leasing, and financial reporting; and an understanding of managing HUD, HOME and LIHTC properties; and market and commercial units.
¨ Solid working knowledge of productivity software is required.
Certificates, Licenses, Registrations:
¨ Valid Driver’s License with liability insurance.
¨ Ability to gain certifications:
o Housing Tax Credit Compliance – LIHTC Compliance Certificate and HUD 4350 - Certified Occupancy Specialist within twelve months of employment.
Language Skills:
¨ Ability to communicate to diverse populations.
¨ Ability to effectively present information to tenants, staff and board members.
¨ Ability to communicate to program participants and funding sources.
Mathematical Skills:
¨ Ability to do mathematical computations.
Reasoning Ability:
¨ Ability to analyze problems confronted by residents and program participants.
¨ Ability to define problems and draw valid conclusions.
Other Skills and Abilities:
¨ Strong organizational skills.
¨ Exceptional interpersonal and people skills.
¨ Professional demeanor, honesty and integrity.
¨ Ability to read and comprehend financial statements.
¨ Ability to work with and develop spreadsheets.
¨ Effective oral and written communication abilities.
¨ Ability to read and comprehend regulatory language.
¨ Ability to develop effective working relationships with program partners.
¨ Sensitivity to multi-racial and multi-cultural issues.
¨ Ability to develop rapport quickly and easily.
¨ Ability to work independently without direct supervision.
¨ Ability to meet deadlines.
Physical Demands: The physical demands listed described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities previously mentioned.
While performing the duties of this job, the employee is routinely required to stand, walk, talk, hear, climb, kneel, crawl, sit, and lift or move 25 lbs. Specific vision abilities required by this job include vision to operate a motor vehicle and a computer. Multiple demands from several people are frequently required of the employee. The ability to write, read, listen, and speak is required of this employee.
Extensive writing is required and extended periods on the computer are customary.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
The noise level is variable in the work environment. Work is performed indoors and outdoors. The employee is expected to operate a computer, telephone and personal automobile. Or move
The information contained in the job description is for compliance with the American with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties may be assigned by the supervisor.
Created on: December 9, 2021
Approved on: January 20, 2022
Reviewed by Board of Directors: 1.19.2023
Revised 2.26.2024
Job Type: Full-time
Pay: From $17.31 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person
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