Provider Relations Representative, Sr. jobs in Austin, TX

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This Senior Employee Relations Manager role is an exciting opportunity to serve as a trusted advisor to resolve challenging people issues, drive change and engagement.  In this role the successful candidate will lead Employee Relations for specific client groups and lead various programs and initiatives.   

The successful candidate thrives in a fast –paced environment demonstrating strong influencing/consultation skills and excellence in execution of cross functional initiatives.   Must be a strategic critical thinker who has core experience managing investigations, coaching and advising on complex matters with exceptional communication, analytical and collaboration skills.
What You’ll Do

• Partner with managers/employees to facilitate positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications.

• Provide guidance and advice on sensitive complex scenarios (i.e. negotiated departures, potentially significant matters where there are people and business risk).

• Assume responsibility for all phases of the investigation lifecycle for cases related to workplace conduct, culture and conflict, including intake, background research, witness/subject interviews, writing summary report, presentation of findings to stakeholders for resolution of substantiated matters, and debrief meetings with leadership. 

• Partner with key stakeholders (People Business Partners, Business Conduct Office, Legal and business leadership) to facilitate appropriate outcomes and to mitigate risk and develop of remediation plans for behavioral, cultural/work environment issues.

• Utilize the designated online case management tool for tracking, applying rigorous notes and actions.

• Execute various global Employee Relations programs and initiatives.  

• Analyze employee relations trends to help develop proactive strategies solutions, programs and policies.

• Create executive briefings, case summaries, proposals, and materials including content across the team to support programs (manager trainings), processes (flow charts), and executive summaries (PowerPoint).

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

• Preferred experience working in Payments, Technology, multinational/global large- scale brand company.

• Demonstrated ability to influence outcomes and drive resolution strategies at all levels in the organization that balance the business and internal risk.

• Knowledge of federal, state and local laws, statues, which govern employment policies and practices with a thorough understanding and demonstrated application of internal and external HR principles, concepts practices and standards.

• Experience successfully implementing programs across geographically distributed organizations.

• Proactive, highly responsive, sensitive concerns with an ability to empathize while maintaining professional objectivity.

• Demonstrated collaboration in a close team environment, diplomatic, and flexible in adapting to occasional changes in case priorities.

• Experience conducting corporate internal investigations including intake, investigation, resolution and summary reports as well as strong written, verbal and listening skills across all levels of the organization.

• Proven ability to make judgment calls/problem solving skills and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism.

• Capability to work with limited direction, usually within a complex and often ambiguous environment, to drive linear, fact-based insights, recommendations, and solutions.

• Problem solver who thinks outside of the box to drive new approaches.

• Excellent PowerPoint skills (story telling) and Excel (including formulas).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 119,700.00 to 155,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.