Provider Relations Representative, Sr. jobs in Elkhart, IN

Grand Design is currently looking for a Dealer Relations Representative. As a Dealer Relations Representative, you will be responsible for developing business from dealers to meet volume and quality goals.

Our Story

Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us", (Don Clark, President and CEO).

"We strive for nothing less than customers for life". As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering family-like connection among our team members, customers, and dealers.

That's our story and journey. What's yours?

Grand Design RV is looking for a Dealer Relations Representative to add to the team. If you like working in a fast-paced environment, connect with purpose, execute with excellence, and are ready to transform the road ahead, we welcome you to begin your journey by applying today!

Key Responsibilities Include:

• Process Dealer submitted pre-authorizations within 24-hour time frame.
• Ensure required data is captured and properly noted / advised to Dealer Partner.
• Answer Dealer calls and maintain 2% or less AB rate - Same Day Responses.
• Process and respond to Dealer emails - Same Day Responses.
• Be sure accurate Flat Rate Codes are being utilized and proper Fault Codes are assigned.
• Provide accurate technical diagnostics to Dealer Partners.
• Evaluate transport damaged units & determine best course of action/final inspection of repairs.
• Provide systematic assistance within Dealer Portal and processing procedures.
• Report any redundant failures of product or manufacturing to the Dealer Relations Manager.
• Properly assign and follow Escalation Procedure for all Safety related concerns.

Education & Experience

• High school Diploma
• RV Industry knowledge of background
• Previous Customer Service experience
• Strong computer / typing skills
• Proficient in Word & Excel
• Strong written & verbal communication skills

Physical Demands

• Office environment
• Occasional time on shop floor

Our Core Values

• Gratitude - Serving team members and our communities through humility and empathy to make our company, communities, and world a better place.
• Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships.
• Accountability - Holding each other to the highest expectations in all we say and do.
• iNnovation - Striving to be industry-leading with our people, processes, and products.
• Drive - Determined to exceed expectations of our team members, vendors, dealers, and retail customers.

At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.

Leadership Expectations:

• Connect with Purpose
  • Be inclusive; seek out different perspectives.
  • Focus on the Customer; put yourself in the customer's shoes.
  • Communicate Clearly; say what needs to be said and listen.
• Execute with Excellence
  • Explore Possibilities; ask, "What if?" and embrace new ideas.
  • Set Direction; prioritize, plan, and align; balance thinking and action.
  • Drive Results; get the right things done; work with a sense of urgency.
• Build the Future
  • Transform the Road Ahead; anticipate opportunities; seek new opportunities for continuous improvement.
  • Navigate Change; be agile and flexible; take on new challenges.
  • Inspire Growth; help each other improve; commit to personal development.

If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits:

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

Grand Design is an Equal Opportunity Employer.

*THIS IS AN ONSITE POSITION*