Provider Relations Representative, Sr. jobs in New Orleans, LA

Join the Fastest Growing Company in New Orleans! ORACLE Lighting is Hiring a Customer Relations Representative!

At ORACLE Lighting, we're not just a company; we're a community of passionate individuals dedicated to Illuminating Enthusiast's Passion through Innovative Lighting Solutions. As the 2022 "#1 Fastest Growing Company in the New Orleans Metro Area," the 2021 SEMA "Manufacturer of the Year," and the proud recipient of the 2021 Louisiana "Lantern Award" for manufacturing excellence, we are on a mission to expand our dynamic team of rock stars!

Position: Customer Relations Representative

Your Mission: As a Customer Relations Representative at ORACLE Lighting, your mission is to provide excellent customer service that leaves a lasting impression. Armed with in-depth knowledge of our innovative products, you'll engage with customers via phone, email, and live chats to ensure they receive unparalleled support. If you have a passion for helping others, love delivering exceptional customer service, and want to be part of an award-winning team, this position is tailor-made for you!

What You'll Do:

• Provide timely, attentive, and efficient support to our valued customers.
• Create seamless and satisfying experiences for each customer interaction.
• Build rapport with existing customers, enhancing retention rates.
• Identify and assess customers' needs to achieve utmost satisfaction.
• Foster sustainable relationships through open and interactive communication.
• Distribute information effectively, using the provided methods and tools.
• Offer appropriate solutions to ensure customer resolution.

You'll Thrive in This Position If You Are:

• Passionate about helping others.
• An active listener with a thirst for knowledge.
• A fast learner, always eager to adapt and grow.
• Positive, friendly, and able to remain calm under pressure.
• Adaptable, flexible, and a team player.
• Willing to go the extra mile to exceed expectations.
• Detail-oriented with excellent written and verbal communication skills.

Compensation and Benefits:

• Base Salary: $19-$20/hr. (commensurate with experience).
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) matching program.
• Paid time off and holidays.

Why ORACLE Lighting? If you're seeking a workplace that offers the opportunity to excel as the business grows, ORACLE Lighting is the place for you. Join us in our commitment to innovation, excellence, and a culture that values each team member's contribution.

Illuminate Enthusiast's Passion with ORACLE Lighting - Where Excellence Shines!