Provider Relations Representative, Sr. jobs in Newport News, VA

Provider Relations Representative, Sr. supports, develops and maintains service relationships with all participants (physicians, providers and administrators) of a provider network. Responds to electronic and direct inquiries from clients about policies, rates, changes, referrals, eligibility, credentialing, etc. May provide guidance or expertise to less experienced representatives. Being a Provider Relations Representative, Sr. typically requires a bachelor's degree. Typically reports to a supervisor or manager. The Provider Relations Representative, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Provider Relations Representative, Sr. typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Customer Relations Representative
  • Team Fishel
  • Hartfield, VA FULL_TIME
  • Who is Team Fishel?

    Since 1936, we’ve been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do. We’re industry professionals driven by high performance for our customers and each other. Interested in joining our Team?

    Description

    Team Fishel, the Best Choice in Utility Engineering and Construction, is hiring Customer Relations Representatives for our Hartfield, VA based Professional Services Group.

    The Customer Relations Representative provides communication support throughout the life cycle of a project as it relates to both our engineering and construction services. Teammates in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of our customer and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

    Responsibilities

    • Actively and consistently support all efforts to simplify and enhance the customer experience
    • Process customer requests in a courteous, efficient and timely manner
    • Manage customer interactions professionally and efficiently
    • Effectively address customer questions, complaints and concerns within the scope of responsibility
    • Facilitate customer issue escalations to local management/support as required
    • Determine necessity for field visits
    • Meet with customers on site where construction has commenced
    • Participate in quality coaching sessions to ensure efficient and effective interactions with customers
    • Keep supervisor informed of any work-related concerns
    • Perform other duties as assigned

    Requirements & Qualifications

    • Ability to read, write, speak and understand English, bilingual in Spanish a plus
    • Ability to handle multiple tasks
    • Strong organization and time management skills
    • Excellent interpersonal skills
    • Proficiency with PCs, Microsoft Office Suite and general intranet navigation
    • High school diploma or equivalent
    • Experience working in cable operations and/or telecommunications call center preferred but not required
    • This position requires 50 to 75% field (outdoor) work


    Benefits

    • Health Insurance
    • Wellness Program
    • Life Insurance
    • 401(k) Retirement Savings Program
    • Profit Sharing
    • Paid Leave Benefits
    • Teammate Assistance Program
    • Learn more (Español)

    Team Fishel offers excellent industry training and a career development path for our Teammates. Competitive pay and benefits, including health insurance, 401k, and a company profit sharing plan!

    Join Team Fishel, your future and your team.

    EOE/DFWP

  • 22 Days Ago

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Customer Relations Representative
  • Team Fishel
  • Hampton, VA FULL_TIME
  • Who is Team Fishel? Since 1936, we’ve been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do. We’re industry professionals driven by hi...
  • 23 Days Ago

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Customer Relations Representative - State Farm Agent Team Member
  • Colin Owens - State Farm Agent
  • Williamsburg, VA FULL_TIME
  • Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek a...
  • 19 Days Ago

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Customer Relations Representative - State Farm Agent Team Member
  • Mike Kuebler - State Farm Agent
  • Williamsburg, VA FULL_TIME
  • Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
  • 20 Days Ago

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Office Representative - State Farm Agent Team Member (Customer Relations Focus)
  • Nick Rowan - State Farm Agent
  • Newport News, VA FULL_TIME
  • Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member (Customer Relations Fo...
  • 3 Days Ago

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Customer Relations Representative - State Farm Agent Team Member (Bilingual Spanish)
  • Mike Kuebler - State Farm Agent
  • Williamsburg, VA FULL_TIME
  • Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
  • 10 Days Ago

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0 Provider Relations Representative, Sr. jobs found in Newport News, VA area

Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water. The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Provider Relations Representative, Sr. jobs
$67,560 to $83,784
Newport News, Virginia area prices
were up 1.2% from a year ago

Provider Relations Representative, Sr. in Kingsport, TN
A job as a Provider Relations Representative falls under the broader career category of Business Operations Specialists, All Other.
February 18, 2020
Provider Relations Representative, Sr. in Sioux City, IA
The PR Rep serves as a liaison between contracted payers, providers and ancillary providers to promote superior customer service and seamless programs.
February 16, 2020
Provides telephonic provider education to new providers.
February 14, 2020
Provider Relations Representative, Sr. in Buffalo, NY
This position provides on-going communication, in-service, orientation, and direction to these contracted provider offices.
February 03, 2020