Provider Relations Representative, Sr. jobs in Roanoke, VA
Provider Relations Representative, Sr. supports, develops and maintains service relationships with all participants (physicians, providers and administrators) of a provider network. Responds to electronic and direct inquiries from clients about policies, rates, changes, referrals, eligibility, credentialing, etc. May provide guidance or expertise to less experienced representatives. Being a Provider Relations Representative, Sr. typically requires a bachelor's degree. Typically reports to a supervisor or manager. The Provider Relations Representative, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Provider Relations Representative, Sr. typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Provider Relations Representative, Sr. jobs
CUSTOMER RELATIONS REPRESENTATIVE I
- Western Virginia Water Authority
-
Roanoke, VA
FULL_TIME
-
JOB POSITION: CUSTOMER RELATIONS REPRESENTATIVE I
Division: Customer Service & IS
Status: Non-Exempt
Grade: 7
Job Code: 624
Reports to: Customer Relations Manager
Date: 02-26-16
Revised Date: 07-01-22
Last Reviewed Date: 07-01-22
SUMMARY OF JOB
Interacts with customers to provide and process information in response to
inquiries/complaints and troubleshoot issues either by telephone, electronically or
face-to-face. Performs customer verifications, sets up new customer accounts and
processes forms/applications/requests. Records detail records of all customer
interactions/transactions/action taken/inquiries/comments/ complaints.
Communicates/coordinates with other department issuing service order for new
service/termination/readings/etc. Enters/post credit memos/leak adjustments/other
customer transaction as needed. Other duties as assigned. Graduation from high
school/GED equivalent supplemented by course work in accounting/information
systems/ business/bookkeeping or other related field, plus two (2) or more years of
related experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Other duties may be assigned or scheduled.
* Deals directly with customers either by telephone, electronically or face to face
* Responds promptly to customer inquiries
* Handles and resolves customer complaints
* Obtains and evaluates all relevant information to handle product and service
inquiries
* Performs customer verifications
* Sets up new customer accounts
* Processes forms, applications and requests
* Organizes workflow to meet customer timeframes
* Directs requests and unresolved issues to the designated resource
* Keeps records of customer interactions and transactions
* Records details of inquiries, comments and complaints
* Records details of actions taken
* Communicates and coordinates with internal departments
* Follows up on customer interactions
* Issues appropriate service orders for new services, termination, readings, etc.
* Completes documentation to transfer balances between customer accounts
* Completes accurate entry and posting of credit memos, leak adjustments, and
related customer transactions.
* Maintains set individual goals/expectations and keeps a clean organized work
space
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
* Ability to work with minimal supervision.
* Ability to work safely and obey all safety rules.
* Ability to communicate effectively, both verbally and in writing.
* Ability to establish and maintain effective working relationships with others.
* Ability to read and interpret documents such as rules, instructions, and
manuals.
* Ability to carry out instructions furnished in writing, oral or diagram form.
* Ability to work alone or in a team environment.
* Must possess and maintain a strong work ethic and attitude
* Must display good attendance, reporting to work on time
* Must be able to complete job assignments in a timely manner
* Ability to work in a fast pace, high stress environment
* Ability to think logically and comprehend data.
EDUCATION and/or EXPERIENCE
Graduation from high school or GED equivalent supplemented by course work in
accounting, information systems, business, bookkeeping or other related field, plus
two (2) or more years of related experience or equivalent combination of education
and experience.
CERTIFICATE, LICENSE, REGISTRATION REQUIREMENTS
* Must possess a valid Virginia driver's license or have the ability to obtain one
within 60 days of employment date. No more than six (6) demerit points on driving
record if required to drive Water Authority vehicles.
PHYSICAL DEMANDS OF THIS JOB
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
* While performing the duties of this job, the employee is regularly required to walk,
stand, sit; use hands to finger, handle, or feel; reach with hands and arms; talk
and hear.
* Specific vision abilities required by this job include ability to adjust focus.
* While performing the duties of this job, the employee is regularly required to
stoop, kneel, crouch, bend, climb, balance or crawl.
* Employee must regularly lift and/or move up to 10 pounds.
WORK ENVIRONMENT ENCOUNTERED IN THIS JOB
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
* The noise level in the work environment is usually low.
* Employee is subject to normal work conditions as required in an office setting.
GENERAL STATEMENT AND SELECTION GUIDELINES
The above statements describe the general nature and level of work assigned to in
this job position. They should not be construed as an exhaustive list of all job duties
or tasks performed by personnel so classified.
The following will identify the selection guidelines for job placement:
* WVWA application
* Rating of education, experience, training and qualifications
* Reference checks
* Interview with WVWA management team
* Applicant must pass a pre-employment physical and drug/alcohol test
* A criminal background check and social security number verification will be
performed. The results must match information provided by the applicant on the
WVWA application
* Job related test might be required and would be administered to all applicants
applying for the position - 1 Month Ago
PracticeLink | Physician/Provider Services Representative
- PracticeLink/MountainPlex
-
Hinton, WV
FULL_TIME
- Are you humble, hungry and smart? Are you also people smart? At PracticeLink.com, regardless of role or position, these are the personal traits we look for in a potential new colleague and teammate. O...
- 21 Days Ago
Customer Relations Representative - State Farm Agent Team Member
- Brandon Semones - State Farm Agent
-
Blacksburg, VA
FULL_TIME
- Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the ...
- 14 Days Ago
Customer Relations Representative - State Farm Agent Team Member
- Brent Hershey - State Farm Agent
-
Daleville, VA
FULL_TIME
- Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the...
- 5 Days Ago
Customer Relations Representative - State Farm Agent Team Member
- Andrew Evans - State Farm Agent
-
Christiansburg, VA
FULL_TIME
- ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Andrew Evans - State Farm Agent, you will generate the kind of exceptional client experiences that reinforc...
- 1 Month Ago
Customer Relations Representative - State Farm Agent Team Member
- Kimberly Bergsten - State Farm Agent
-
Daleville, VA
FULL_TIME
- Position Overview State Farm Insurance Agent located in Daleville, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kimberly Bergsten - State...
- 1 Month Ago
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0 Provider Relations Representative, Sr. jobs found in Roanoke, VA area
Benefits Client Success Representative
- CBIZ
-
Roanoke, VA
- With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CB...
- 4/17/2024 12:00:00 AM
Lead Account Manager - Roanoke, VA - 10399
- Veolia Water Technologies & Solutions
-
Roanoke, VA
- The Lead Account Manager will serve as the primary sales and account management representative to the assigned accounts,...
- 4/17/2024 12:00:00 AM
Account Manager Outside Sales
- SMC Corporation of America
-
Roanoke, VA
- Job Description Job Description PURPOSE The Account Manager is responsible for representing SMC in all business activiti...
- 4/17/2024 12:00:00 AM
Resident Services Manager
- Core Spaces
-
Blacksburg, VA
- Job Description Job Description $2,500 Sign-On Bonus Included! Position Overview The Resident Services Manager oversees ...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- 5by5dev.site
-
Roanoke, VA
- ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002608...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- TRC Companies Inc.
-
Roanoke, VA
- **Customer Service Representative** Location Roanoke, Virginia, United States Category Energy Efficiency Posted Date 01/...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Salem, VA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/14/2024 12:00:00 AM
Customer Service Representative
- A Cleaner World
-
Blacksburg, VA
- Job Description Job Description A Cleaner World is a leading dry-cleaning company committed to providing exceptional cus...
- 4/13/2024 12:00:00 AM
About Roanoke, Virginia
According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water.
Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains
Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Provider Relations Representative, Sr. jobs
$66,087 to $81,956
Roanoke, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Provider Relations Representative, Sr. do?
Provider Relations Representative, Sr. in Kingsport, TN
A job as a Provider Relations Representative falls under the broader career category of Business Operations Specialists, All Other.
February 18, 2020
Provider Relations Representative, Sr. in Sioux City, IA
The PR Rep serves as a liaison between contracted payers, providers and ancillary providers to promote superior customer service and seamless programs.
February 16, 2020
Provides telephonic provider education to new providers.
February 14, 2020
Provider Relations Representative, Sr. in Buffalo, NY
This position provides on-going communication, in-service, orientation, and direction to these contracted provider offices.
February 03, 2020