Provider Relations Representative, Sr. supports, develops and maintains service relationships with all participants (physicians, providers and administrators) of a provider network. Responds to electronic and direct inquiries from clients about policies, rates, changes, referrals, eligibility, credentialing, etc. May provide guidance or expertise to less experienced representatives. Being a Provider Relations Representative, Sr. typically requires a bachelor's degree. Typically reports to a supervisor or manager. The Provider Relations Representative, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Provider Relations Representative, Sr. typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
POSITION DESCRIPTION
PROVIDER LIAISON REPRESENTATIVE
LOCATION: REMOTE
REPORTS TO: CHIEF CLINICAL OFFICER
*** APPLICANTS - PLEASE VERIFY THAT YOUR BACKGROUND MEETS THE MINIMUM QUALIFICATIONS BELOW PRIOR TO APPLYING ***
ABOUT OPEN MIND HEALTH
We are a collaborative team of mind-body-spirit experts who provide innovative, evidence-guided, and virtual care to help people heal and thrive in the real world today. Open Mind Health provides virtual psychiatry, talk therapy, and complementary modalities such as hypnotherapy to enhance wellbeing and personal evolution in a coordinated care plan.
We have developed customized Wellness Tracks for all people to address Core Symptoms, Core Life Domains, and Diverse Populations, including LGBTQ , Veterans, and people of color. Artificial Intelligence-guided ongoing assessment and evaluation uses targeted approaches to realize optimal outcomes for clients. Visit us at openmindhealth.com.
Open Mind Health providers seek to understand the whole person in their encounters with clients, evaluate areas of strength and opportunity, and develop a comprehensive and accountable plan that brings clients to a state of balance, with ultimately progressive movement in their personal evolution. Our concept brings our various healing modalities as appropriate, including medication management, therapy, and complementary & alternative approaches to help our clients live their best lives.
Founded in 2021, Open Mind Health has expanded rapidly to provide services virtually in over 22 states and expects to offer services nationally by the end of 2024. Individuals who thrive in an environment of excitement, expansion, and innovation will likely find a home at Open Mind Health. This is an opportunity to join a fast-growing behavioral health startup, demonstrate your skills and abilities, and position yourself for career growth.
ABOUT THE ROLE
This position will support and own the client liaison function for various or assigned payer contracts, by telephone, text, email, EHR (electronic health record system) messaging, and fax. The role includes communicating with clients/patients and payers to ensure that all client demographics, insurance information, and appointment details are communicated and recorded in preparation for successful virtual encounters. Additionally, this role supports clinicians by providing initial set-up in the EHR, coordinates completion of encounter notes, supporting ongoing EHR mapping and taxonomy standardization, and stays informed and up-to-date on EHR vendor improvements and new features to most effectively benefit the practice.
JOB RESPONSIBILITIES
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS, ATTRIBUTES, & REQUIREMENTS
WHAT THE JOB OFFERS
*** benefit descriptions are for full-time employees only – part-time employees may only receive partial or pro-rated versions of these benefit
Client and Provider Liaison Representative
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