Provisioning Engineer Director plans and directs operations of the circuit provisioning department. Ensures that all circuit provisioning activities conform with organization's established engineering policies and objectives. Being a Provisioning Engineer Director creates provisioning department budget and ensures that the department operates within budget. Typically requires a bachelor's degree. Additionally, Provisioning Engineer Director typically reports to top management. The Provisioning Engineer Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Provisioning Engineer Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
This role is meant for professionals who have had prior experience in telecom voice and data circuits in an enterprise environment. As a Provisioning Analyst you will work directly with telecom carriers and internal customers on a daily basis to obtain quotes, place orders and coordinate installation and testing of new voice, data and/or wireless circuits.
Respond to service and repair requests for add/moves/changes by preparing and completing telecom work orders.
Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between customers and telco vendors.
Support large scale enterprise deployments
Work with internal customers / stakeholders to obtain up-to-date and accurate information before placing orders.
Create and maintain a catalog of pricing based on telecom carrier contracts.
Schedule and participate in weekly status calls with clients, fellow teammates and carrier providers.
Coordinate schedule installations, circuit turn ups and testing.
Follow-through communication on open carrier escalations and provisioning.
Track and manage multiple orders simultaneously with a high level of accuracy and quality.
Candidates will have a solid background in telecom provisioning and support. This person will need to excel in a fast-paced, dynamic environment with the ability to multi-task and provide support across a complex enterprise infrastructure.
BS in telecommunications or related field a plus.
Experience with M-A-C's (Moves, Adds and Changes) in a day-to-day environment.
9 years of relevant experience in telecom (preference will be given to those who have recent hands on experience with installation and testing coordination)
Conceptual knowledge of telecom & networking systems, protocols, etc. (e.g. MPLS/VoIP/TDM/DIA/SDWAN) a plus.
Ability to communicate effectively with clients and telecom carriers in english.
Ability to accurately read, interpret and communicate detailed network infrastructure and construction blueprints, diagrams and technical documents.
Willingness to work past normal hours for circuit turn ups and testing.
Organizational and time management skills a must.
Ability to prioritize deadlines and openly initiate communications with management team if deadlines appear to be at risk.
Comfortable working against deadlines while multi-tasking non-critical situations in a fast-paced environment.