Provisioning Engineer Manager manages the day to day operations of the circuit provisioning team. Develops policies, procedures, and standards for the installation and maintenance of circuits. Being a Provisioning Engineer Manager assigns staff to projects and monitors performance. Typically requires a bachelor's degree. Additionally, Provisioning Engineer Manager typically reports to a head of a unit/department. The Provisioning Engineer Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Provisioning Engineer Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Respond to service and repair requests for add/moves/changes by preparing and completing telecom work orders.
Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between customers and telco vendors.
Support large scale enterprise deployments
Work with internal customers / stakeholders to obtain up-to-date and accurate information before placing orders.
Create and maintain a catalog of pricing based on telecom carrier contracts.
Schedule and participate in weekly status calls with clients, fellow teammates and carrier providers.
Coordinate schedule installations, circuit turn ups and testing.
Follow-through communication on open carrier escalations and provisioning.
Job Type: Contract
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Work Location: In person
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