Overview:
Altek Business Systems is a Technology Provider located in Telford, Pa and Marlton, NJ and servicing the Lehigh Valley, Bucks, Montgomery, Chester, Delaware, and Philadelphia Counties as well as the state of New Jersey. In it's second generation of family ownership, Altek prides itself on its Culture and Core Values, ensuring employees have a positive work environment and employee benefits.
The Client Relations Specialist would have the following duties:
- Conduct outbound calls to clients to provide information and support
- Assist clients with inquiries, concerns, and requests
- Utilize excellent phone etiquette to ensure professional and courteous interactions
- Collaborate with internal teams to address client needs and resolve issues
- Maintain accurate and detailed records of client interactions and transactions using our Salesforce CRM
- Identify opportunities for upselling or cross-selling products or services
- Stay up-to-date on product knowledge and industry trends
- Meet or exceed performance targets and goals
Skills:
- Excellent communication skills, both verbal and written
- Previous experience in sales or customer service is preferred
- Knowledge of phone etiquette and professional communication techniques
- Ability to handle challenging situations with empathy and professionalism
- Strong problem-solving skills to address client concerns effectively
Join our team as a Client Relations Specialist and enjoy a competitive salary and commission, comprehensive benefits package, and opportunities for career growth. Apply today to be part of our dynamic team!
Job Type: Full-time
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Work Location: Hybrid remote in Telford, PA 18969
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