Publications Generalist Manager jobs in Yakima, WA

CO-Energy is looking for a qualified individual to provide outstanding customer support at our Yakima, WA branch.  

We celebrate our 37th anniversary this year and we continue to grow.  We need another team member to help meet and exceed the expectations of our customers. 

We provide a competitive wage with excellent benefits which includes discounts on fuel and medical/dental/vision insurance. 

The standard work schedule is Mon - Fri, 7:30 am to 4:00 pm.

Duties/Responsibilities:

• Greets clients, visitors, and guests providing excellent, friendly customer service.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Be the first line of contact to address customers’ questions, requests, problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, customer account issues or comments.
• Perform basic financial transactions and record keeping such as taking customer payments and preparing bank deposits.
• Performs other related duties as assigned.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and record keeping.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
• Ability to operate basic office machines and technology such as personal computers, printers, copiers, telephones, credit card machines, etc.

Education and Experience:

• High school diploma or equivalent required.
• One (1) or more years of customer service and/or front office clerical experience.
  

Physical Requirements:

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.

CO-Energy considers all applicants for open positions without regard to Race, Color, Religion, Sex, National Origin, Military status or any other applicable protected status.

To apply for this position, please click the blue box in the upper right side of this page labeled :"Apply for This Job" 

You are also welcome to apply in person by filling out a paper employment application in our office located at

1025 N 6th Ave.

Yakima, WA