Quality Assurance Analyst - Healthcare analyzes quality assurance and compliance data and assists in preparing reports. May assist designing solutions to quality management issues. Being a Quality Assurance Analyst - Healthcare may assist in the implementation of quality improvement processes. May require a bachelor's degree in area of specialty. Additionally, Quality Assurance Analyst - Healthcare typically reports to a supervisor. To be a Quality Assurance Analyst - Healthcare typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Job Title
Quality Assurance Analyst
Division
Admin
Location
Remote/ Hybrid in Syracuse, NY
Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us.
Job Description
The Quality Assurance Analyst is an essential figure in the Quality Assurance and Compliance department of CCMR3, ensuring the high quality and regulatory compliance of our communication methods. This position focuses on vigilant monitoring, evaluation, and improvement of phone, SMS, and email communications including utilizing advanced speech analytics to enhance understanding, strategy, and monitoring capabilities. A significant aspect of this role involves maintaining and elevating specific work standards within the collections department to meet both regulatory requirements and performance excellence.
Position Responsibilities:
Required Qualifications:
This Quality Assurance Analyst position offers the opportunity to significantly impact CCMR3’s operational integrity, effectiveness, and risk mitigation by ensuring our communication practices are compliant and of the highest quality.
In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.
Job Type: Full-time
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Compensation package:
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Work Location: Hybrid remote in Syracuse, NY 13202
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