Quality Assurance Director- Healthcare is responsible for overseeing the quality management and quality improvement programs for a healthcare facility. Directs quality assurance and compliance functions. Being a Quality Assurance Director- Healthcare ensures that policies and initiatives are efficient, meet patient expectations and are updated to reflect regulatory changes. Requires a bachelor's degree. Additionally, Quality Assurance Director- Healthcare requires a certification of registered nurse. Typically reports to a top management. The Quality Assurance Director- Healthcare manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Quality Assurance Director- Healthcare typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
TRANZACT is a Leader in the direct to consumer over 65 Health Insurance Industry and partners with the leading Insurance providers in this space. TRANZACT acquires customers through telephonic based marketing and sales. TRANZACT is seeking a qualified Quality Assurance Director, this is a full-time salaried position responsible for managing Quality Assurance production, sales call quality, implementing Quality of Business team strategy, managing outsourced vendor/partners, and developing and managing the Quality Assurance Team. An effective leader in this position will collaborate with internal departments; Sales Leadership, Business Leaders, Quality of Business Team, etc., to ensure the Quality Assurance team is aligned with the business goals, managing key strategic initiatives, complying with federal and state laws and effectively communicating the performance of our sales agents, into actionable items that drive improvement. Hybrid work schedule - in office Tuesdays and Thursdays.
Essential Duties and Responsibilities:
* Develop and document processes to maximize department efficiencies while maintaining work quality.
* Manage department KPIs and efficiencies including reviewing/approving timecards, Performance Improvement Plans (PIP) and Disciplinary action plans.
* Routinely calibrate QA scoring methods with sales scripts and processes to ensure consistency.
* Develop job descriptions, incentive programs, and staffing recommendations.
* Provide oversite and direction to team leads/direct reports.
* Create and present department results to managers, directors, and senior level company executives.
TRANZACT, a WTW Company, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer / Disability / Vet
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