Quality Assurance Director jobs in Charlotte, NC

About this role:

Wells Fargo is seeking a Director in Control Performance & Quality Assurance as part of Merchant Services.

You will oversee and manage the development, implementation, execution/oversee business initiatives and programs for Merchant Services Control Performance and Quality Assurance Business Execution groups. Including development and ongoing management of control performance indicators, development and execution of quality assurance program, sales practices oversight, and transformation initiatives impacting control performance and quality assurance.

Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Be responsible for development and ongoing management of control performance which includes monitoring, prioritization of automation, control documentation quality, and control testing preparation. Additionally, the development and enhancement of quality assurance program, oversight of sales practices control program, and development of new requirements and migration activities for existing controls as part of business transformation initiatives
• Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders, and internal and external partners associated with the area of Business Execution or who are affected by its outcomes
• Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term in order to ensure operational excellence and process efficiency
• Lead Business Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
• Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
• Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives
• Manage allocation of people and financial resources for Business Execution
• Develop and guide a culture of talent development to meet business objectives and strategy
• Produce detailed monthly management and reporting decks highlighting trends and areas of opportunity.

Required Qualifications:

• 8 years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4 years of management experience

Desired Qualifications:

• 8 years of experience with Quality Assurance, Control Testing, Strategic Planning and Transformation Execution
• Ability to develop, execute, and monitor key performance indicators
• Ability to manage large scale program initiatives in a complex environment
• 1 years of experience with sales practices oversight
• 4 years of experience with control development and execution
• Risk control self-assessment experience preferred but not required
• 1 years of Merchant Services experience
• Ability to perform data analysis to identify trends and create strategic direction recommendations

Job Expectations:

• Ability to travel up to 20% of the time
• This position offers a hybrid work schedule

This position is not eligible for Visa sponsorship.

Posting Location(s):

800 S Jordan Creek Parkway - West De Moines, Iowa 50266

8740 Research Drive - Charlotte, North Carolina 28262

2975 Regent Blvd - Irving, Texas 75063

Required locations listed above.

Pay Range:

Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long - term incentive awards.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.

Pay Range
$144,400.00 - $300,000.00
Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:
16 Feb 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.