Quality Assurance Director jobs in Des Moines, IA

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About this role:

Wells Fargo is seeking a Senior Quality Assurance Analyst within Enterprise Complaints and Remediation responsible for reconciling data files, assigning work, and communicating review results while ensuring quality standards and timelines are met.

In this role, you will:

• Utilize practices to perform advanced quality assurance and self-assurance activities including comprehensive reviews of multiple types of executive office transactions and case review quality assurance activities in support of federal, state, agency, legal and regulatory requirements

• Perform advanced, comprehensive regulatory or high risk reviews of multiple types of executive resolution transactions and case reviews within multiple inventory types

• Identify risk and problem areas and recommend improvement

• Evaluate case intake, distribution, research, communication and resolution

• Ensure customer issues are addressed while maintaining compliance with internal company requirements and standards and agency or government regulations

• Ensure identified risks or problems are clearly documented and interact with appropriate parties for timely resolution

• Perform second-level reviews

• Mentor less experienced colleagues and assist with their development

• Ensure corrective action on exceptions and problems identified

• Provide guidance to team regarding documentation and resolution requirements

• Communicate overall process or transaction quality

• Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Required Qualifications:

• 4 years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advanced Microsoft Office skills

• Strong analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

• Ability to interact with all levels of an organization

• Ability to quickly establish credibility to build and maintain effective working relationships

• Strong project management skills including the ability to handle multiple projects concurrently

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

• Ability to meet stringent deadlines

• Ability to facilitate meetings or present information to an audience

• Assign work to lower level team members. Provide feedback to internal and external partners

• Build relationships with internal and external partners to ensure proper prioritization of policy and procedure requirements

• Ensure quality assurance deadlines are met by following the COE and Corporate standards/protocols

Job Expectations:

• Available to work in hybrid schedule
  
   

@RWF22

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.  This Position is Not Eligible for Visa sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.