Quality Assurance Engineering Supervisor jobs in San Jose, CA

iXsystems is looking for a Supervisor, Quality Assurance to join our Quality team! This position will report to the Director of Quality.  As a supervisor at iXsystems, you will be instrumental in upholding the quality standards of our products and services. If you’re enthusiastic about managing quality assurance processes, meticulously addressing customer issues and escalations, conducting thorough investigations, and spearheading effective resolutions, then this position may be a great fit for you! 

This is an in-office role based out of our San Jose, CA office. 

Base Pay Range

The base pay range of this position is $80,000 to $95,000 USD Annually.  Additional compensation through the Incentive Bonus Program is available for this position.

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. 

iXsystems offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time off, 401(k), health and flexible spending accounts, stock purchase plan, and more.

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

Why join iXsystems?

Looking to join a company with an amazing culture, a higher purpose, that puts people before profit? Founded in Silicon Valley in 2002, iXsystems is a profitable, fast-growing, privately-held global company that is changing the data storage industry with TrueNAS, the world's most popular Open Source storage software.

At iX, we provide an ultra-collaborative environment to our employees and open-source communities so we can maintain being the world’s most deployed storage software and pursue kaizen. We are open and creative, and we make work fun. We are big believers in nurturing and promoting from within, and providing our talents with career growth opportunities to thrive along with the company’s growth and expansion. 

From working in our office or working from home remotely, iXians across the globe collaborate in real-time to deliver the best customer experience possible. Light on meetings but results-driven, our agile stand-up environment helps all employees develop close relationships and deliver better outcomes. We iXians live by our values every day, striving to be inclusive and building a worldwide community where people come first, and people feel belong.

The Day-to-Day

The Quality Supervisor is responsible for providing strong leadership to effectively supervise and guide quality inspectors, ensuring adherence to protocols and best practices; providing guidance, training, and support to inspectors, fostering their professional growth, and maintaining a high standard of work. The Quality Supervisor will conduct comprehensive analysis and assessments of manufacturing performance. They will address non-conformance issues, comprehensively, investigating supplier and customer concerns with a keen focus on resolutions. They will oversee product compliance certification processes and collaborate with certification bodies, assist in the development, implementation, and maintenance of quality standards and procedures, and also contribute to the development and implementation of a robust Quality Management System (QMS) aligned with industry standards and regulatory requirements. 

The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed.

Supervising Responsibilities:

• Coordinate team activities, schedules, and resource allocation to optimize efficiency and productivity.

Manufacturing Performance and Quality Analysis:

• Prepare and present reports on quality metrics, trends, and performance to management.
• Identify opportunities for improvement by data-driven decision-making to enhance business processes, and product and software quality.

Handling Non-Conformance Issues:

• Lead investigations into quality incidents, analyzing root causes and implementing corrective and preventive actions.

Compliance and Certification: 

• Ensure adherence to compliance measures, including factory-related aspects, within the manufacturing environment.
• Drive continuous improvement initiatives for enhanced product quality and regulatory compliance.

Quality Assurance:

• Ensure adherence to quality standards throughout the manufacturing and business functions.
• Participate in the continuous improvement of quality assurance processes and methodologies.

Quality Management Systems:

• Conduct regular audits and drive continuous improvement initiatives to enhance quality and business processes.

Education and Experience

We have identified the following programs, experience, and knowledge that have helped others find success in this role at iXSystems. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

• Bachelor's degree in a relevant field (preferred) and 3-5 years of quality control or quality assurance supervisory experience and/or quality engineering experience
• Proficiency in quality management systems, regulatory requirements, and industry standards
• Experience in team leadership, audits, data analysis, and creating quality documentation
• Proficiency in conducting data analysis, monitoring quality metrics, Key Performance Indicators (KPIs), and reporting to support continuous quality improvement
• Capability to create and maintain comprehensive quality documentation and records to meet company and regulatory requirements
• Proficiency in Electrostatic Discharge (ESD) protocols and practices 
• Strong communication and reporting abilities to convey quality insights to management
  

Equal Employment Opportunity:

iXsystems, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.