QUALITY ASSURANCE MANAGER jobs in Anchorage, AK

QUALITY ASSURANCE MANAGER is responsible for the implementation of policies and procedures to ensure adherence to production quality standards. Monitors and audits process, material, and product testing against established standards and conducts a continuous analysis of quality defects and deviations. Being a QUALITY ASSURANCE MANAGER identifies deficiencies or gaps in testing activities and develops solutions to ensure adequate and robust quality processes. Optimizes processes to comply with existing and new regulatory requirements. Additionally, QUALITY ASSURANCE MANAGER typically requires a bachelor's degree. Typically reports to a director. The QUALITY ASSURANCE MANAGER manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a QUALITY ASSURANCE MANAGER typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

C
Compliance and Quality Assurance Manager
  • Cook Inlet Tribal Council Inc
  • Anchorage, AK FULL_TIME

  • COOK INLET TRIBAL COUNCIL, INC.

    JOB DESCRIPTION

     

    Job Title:         Compliance and Quality Assurance Manager

    Department:   477 Employment and Training Services Department (ETSD)

    Reports To:     Senior Manager

    Supervises:  Compliance Officers, ISDA Compliance & Training Coordinator, Administrative Assistant

    FLSA Status:  Exempt

    Pay Grade:      E5

    Job Type:        Full-Time, Regular

    AKBCU:          Yes    ICPA:   Yes


    General Functions:

    The Compliance and Quality Assurance Manager is responsible for the oversight of program compliance throughout the Employment and Training Services Department (ETSD).  This includes providing and coordinating staff training across the department on program requirements, eligibility and how to identify program fraud. The Compliance and Quality Assurance Manager manages the Quality Assurance Team, including Compliance Officers, the ISDA Compliance & Training Coordinator and an Administrative Assistant. The Quality Assurance Manager will conduct compliance reviews (investigations) on all ETSD financial assistance programs. This includes overseeing investigations, completing home visits, and compiling written reports of findings. Additionally, this position is responsible for program file reviews to ensure compliance with program policies, regulations, and statues. The Manager works with program staff to collect and document evidence concerning fraudulent activity and when necessary will meet with participants to discuss, present and complete Intentional Program Disqualifications and discuss service options moving forward.


    Duties and Responsibilities including but not limited to:

    • Perform home visits with participants to gather additional information about surrounding circumstances, and assess or evaluate situations regarding regulatory requirements, all to ensure participants are receiving all eligible services and provide documentation regarding service eligibility.
    • Manage the Quality Assurance team, including compliance officers, ISDA Compliance & Training Coordinator and an Administrative Assistant. 
    • Provide department wide support through training and systems improvement as necessary, working in coordination with the management team to coordinate and train program staff on consistency and identifying fraud referrals.
    • Responsible for preparing disposition reports regarding fraud referrals to staff and recommend case action.
    • Responsible for preparing and completion of Intentional Program Violation Disqualification files, Administrative Disqualification Hearing files or cases for criminal prosecution.
    • Provide all information and background on a participant case as requested by the Participants Rights Privacy Officer when a grievance is filed by a participant.
    • Become familiar with the PL 102-477 Grant, ETSD financial assistance programs and program applications.
    • Become familiar with the operation of the State of Alaska EIS and CITC 477 database and required state and federal reporting.
    • Become familiar with the ETSD financial assistance programs, regulations and manuals, including those under other agencies such as child support services, permanent fund dividend program, department of labor, and housing programs.
    • Conduct file reviews for ETSD programs for compliance and quality assurance.
    • Manage recoupment collections process to ensure accuracy of payments and tracking.
    • Maintain confidentiality according to regulations, policies, and procedures.
    • Perform all other related duties as needed and assigned.

     

    Job Specifications:

    • Knowledge of P.L. 102-477 and all 477 ETSD programs and sub-program rules and regulations, requirements, policies and procedures and the ability to apply that knowledge to the most difficult caseload situations.
    • Thorough knowledge of the EIS Operation, application and limitations plus the interagency interfaces. 
    • Demonstrated knowledge of interviewing and investigative techniques.
    • Working knowledge of available community resources and services and possible application to an individual’s situation.
    • Demonstrated ability to work independently with minimal supervision.
    • Demonstrated proficiency in Microsoft office, including Word, Excel and Outlook.
    • Demonstrated ability to organize work and time; establish priorities; work under pressure and meet deadlines.
    • Demonstrated understanding of traditional Alaska Native and American Indigenous cultures and values, including an understanding of CITC’s Values. 
    • Demonstrated ability to write reports, business correspondence, and procedure manuals.
    • Demonstrated ability to maintain composure and use diplomacy and tact when dealing with program participants.
    • Demonstrated ability to interpret and apply program rules, regulations, policies and procedures, while making initial and continuing eligibility determinations, within strict time frames.
    • Demonstrated ability to analyze and accurately classify types of employment, income resources, expenses and other variables surrounding a household composition.
    • Demonstrated ability to effectively communicate program information and requirements to a wide variety of individuals, agency representatives, etc., and to establish and maintain cooperative working relationships.
    • Demonstrated ability to mediate disputes and respond to applicant/recipient complaints.


    Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.


    Minimum Qualifications: 

    • Demonstrated ability to work independently with minimal supervision.
    • Bachelor’s degree in Business Management, Accounting or related field. May substitute for education requirement on a year-for-year basis.
    • One (1) year of conducting fact finding investigations.
    • Two (2) years supervision experience.
    • Five (5) years’ experience involving: extensive person-to-person contact, explaining complex policies, procedures, services or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; or interviewing/counseling; or, two years of experience applying statutes, regulations, program requirements or similar criteria or guidelines to review of individual case. Related college work, from an accredited institution, may substitute for required experience on a case-by-case basis.
    • Valid Alaska Driver's License and be insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.
    • Continued employment is contingent upon receipt of satisfactory report from a state and federal background check.

      

    Preferred Qualifications:

    • Bachelors’ degree in Business Management, Accounting or related field.
    • Knowledge of state statutes and code applicable to Department of Public Assistance, Department of Labor, Department of Revenue, knowledge of collections including Fair Debt Collections practices.
    • Experience with fraud investigations in State EIS system.


    Physical Requirements:

    • Primarily works in an office setting, with extended periods of time at a desk and on a computer.


    NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.


    Disclaimer

    The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.


  • 1 Month Ago

A
Behavioral Health Quality Assurance Manager
  • Alaska Native Tribal Health Consortium
  • Anchorage, AK FULL_TIME
  • The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partners...
  • 18 Days Ago

P
Quality Assurance RN
  • Providence Health
  • Anchorage, AK FULL_TIME
  • Description " This position supports the organization's Risk Management/ Patient Safety program through investigation and analysis of potential and actual adverse events", claims, and regulatory compl...
  • 10 Days Ago

P
Quality Assurance RN
  • Providence
  • Anchorage, AK OTHER
  • Description"This position supports the organization's Risk Management/ Patient Safety program through investigation and analysis of potential and actual adverse events", claims, and regulatory complia...
  • 12 Days Ago

C
Quality Assurance Lead
  • Cook Inlet Tribal Council Inc
  • Anchorage, AK FULL_TIME
  • COOK INLET TRIBAL COUNCIL, INC.JOB DESCRIPTION Job Title: Quality Assurance LeadDepartment: Employment & Training Services Department (ETSD)Reports To: Compliance and Quality Assurance ManagerSupervis...
  • 3 Days Ago

C
Quality Assurance Specialist
  • Cook Inlet Tribal Council Inc
  • Anchorage, AK FULL_TIME
  • COOK INLET TRIBAL COUNCIL, INC.JOB DESCRIPTION Job Title: Quality Assurance (QA) Specialist I/II/IIIDepartment: AdministrationReports To: Quality Assurance SupervisorSupervises: None FLSA Status: Non-...
  • 7 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 QUALITY ASSURANCE MANAGER jobs found in Anchorage, AK area

M
49SAF ASSOCIATE (Special Administrative Assistant I) - Range 21 / EXE
  • Municipality of Anchorage, AK
  • Anchorage, AK
  • Salary: $21.17 - $47.83 Hourly Location : Anchorage, AK Job Type: Executive Job Number: 2023-09515 Department: Office of...
  • 3/18/2024 12:00:00 AM

S
Administrative Assistant at the Clitheroe Residential Center
  • Salvation Army
  • Anchorage, AK
  • MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Chur...
  • 3/17/2024 12:00:00 AM

A
Tasting Room Coordinator
  • Anchorage Distillery
  • Anchorage, AK
  • Job Description Job Description Would you like to help serve award-winning Alaskan spirits? Anchorage Distillery is look...
  • 3/17/2024 12:00:00 AM

N
Office Manager
  • NIMA Corporation
  • Anchorage, AK
  • Job Description Job Description Job Title: Office Manager FLSA Status: Hourly, Non-Exempt Pay Rate: Dependent on Experie...
  • 3/17/2024 12:00:00 AM

G
Mortgage Quality Control Compliance Manager
  • Global Credit Union
  • Anchorage, AK
  • Overview: Reports To: SVP, Mortgage Risk Management and Servicing This is a Supervisory Position Functions Supervised: M...
  • 3/16/2024 12:00:00 AM

S
Senior Contracts Specialist
  • SCF
  • Anchorage, AK
  • The Southcentral Foundation (SCF) Senior Contracts Specialist is responsible for coordination and oversight of the contr...
  • 3/15/2024 12:00:00 AM

A
Member Services Coordinator
  • Alaska Village Electric Cooperative
  • Anchorage, AK
  • Job Title: Member Services Coordinator Company: Alaska Village Electric Cooperative (AVEC) Location: Anchorage, Alaska A...
  • 3/15/2024 12:00:00 AM

A
Front Desk Receptionist
  • Alaska Oral Surgery Group
  • Anchorage, AK
  • Job Description Job Description Alaska Oral Surgery Group is looking for a full time receptionist. We are looking for a ...
  • 3/15/2024 12:00:00 AM

Anchorage (officially called the Municipality of Anchorage; Dena'ina: Dgheyaytnu) is a unified home rule municipality in the U.S. state of Alaska. With an estimated 298,192 residents in 2016, it is Alaska's most populous city and contains more than 40 percent of the state's total population; among the 50 states, only New York has a higher percentage of residents who live in its most populous city. All together, the Anchorage metropolitan area, which combines Anchorage with the neighboring Matanuska-Susitna Borough, had a population of 401,635 in 2016, which accounts for more than half of the s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for QUALITY ASSURANCE MANAGER jobs
$132,206 to $172,808
Anchorage, Alaska area prices
were up 2.8% from a year ago

QUALITY ASSURANCE MANAGER in Juneau, AK
Whatever type of industry you work in, be it retail, health care, software, manufacturing or another industry, chances are that a quality assurance manager helps your business meet and exceed quality-control standards for your services and products.
December 23, 2019
QUALITY ASSURANCE MANAGER in Great Falls, MT
In larger companies, quality assurance managers usually lead an entire department or sector, and they hire employees as part of their duties.
February 13, 2020
QUALITY ASSURANCE MANAGER in Baltimore, MD
Having studied your organization in detail, you not only have an outstanding reputation within the industry, but you are clearly serious about setting and maintaining high Quality Assurance standards.
February 02, 2020