QUALITY ASSURANCE MANAGER jobs in Muskegon, MI

QUALITY ASSURANCE MANAGER is responsible for the implementation of policies and procedures to ensure adherence to production quality standards. Monitors and audits process, material, and product testing against established standards and conducts a continuous analysis of quality defects and deviations. Being a QUALITY ASSURANCE MANAGER identifies deficiencies or gaps in testing activities and develops solutions to ensure adequate and robust quality processes. Optimizes processes to comply with existing and new regulatory requirements. Additionally, QUALITY ASSURANCE MANAGER typically requires a bachelor's degree. Typically reports to a director. The QUALITY ASSURANCE MANAGER manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a QUALITY ASSURANCE MANAGER typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Quality Assurance and PSA Manager
  • Bethany Christian Services
  • Muskegon, MI FULL_TIME
  • Quality Assurance and PSA Manager

    Requisition #: req10555

    Location: Muskegon, MI

    Hours: Full-time (40 hours/week)

    Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

    As a PSA, Intake, and Quality Assurance Coordinator, you will be primarily responsible for completing intake activities and monitor intake systems for National Centralized Intake Management Team (NCIMT) to ensure intake efficiency as a team. This individual will monitor the portal daily for referrals in their identified Tier 1 and Tier 3 states and report directly to the National Intake Coordinators once a case needing service is identified in their respective location.

    The PSA, Intake, and Quality Assurance Coordinator will also receive direct communication from the National Intake Coordinator once ORR has approved the acceptance of a referral, so they can immediately follow up with the Regional Supervisor to assign that case. This individual will also be responsible for maintaining efficient operations within the office and ensure the intake process is streamlined and clear to all involved. In conjunction with intake activities, this coordinator will be responsible for the support and management of quality assurance work for HS/PRS

    This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state licensing regulatory requirements.

    ESSENTIAL JOB RESPONSIBILITIES

    • Maintain efficient operations within the office by ensuring activities are being completed in a timely manner;
    • Use the various information management systems to meet essential functions of position;
    • Process CMP and portal database tasks in a timely manner, along with answering staff questions, monitor program status reports, and communicating delinquent work assignments to assigned supervisor and/or program manager; all duties assigned with acceptance of the referral within the portal system
    • Receive, answer, and route phone calls appropriately;
    • Administer intake tasks in a timely and accurate manner;
    • Conduct weekly random audits of the database system for documentation, completion accuracy, and deadline compliance in collaboration with the Quality Assurance position;
    • Report any issues or concerns surrounding quality efficiency within files, caseloads, programmatic policies, and compliance with the requirements of all state, federal, and agency procedural and policy mandates to the National Quality Assurance Director;
    • Generate a weekly a capacity maintenance report to the National Intake Coordinators for HS/PRS;
    • Provide monthly quality data reports to the National Quality Assurance Director on trends, outcomes, and measurements data input in database system;
    • Serve as the lead for intake and quality assurance related tasks for the branch;
    • Assess the intake process and communicate concerns and/or improvement ideas to the Branch Director;
    • Participate in the onboarding and training of all new staff;
    • Attend and actively participate in events, training, staff meetings, etc. as required
    • Assess the performance and compliance of child welfare programs;
    • Stay abreast of all agency, federal, and state regulatory requirements related refugee/immigrant services;
    • Complete other duties as assigned.

    QUALIFICATIONS:

    • Bachelor’s degree in Behavioral Sciences, Human Services or Social Services fields from an accredited college;
    • At least one (1) year of experience working with child welfare standards, best practices, or quality assurance or compliance;
    • Bilingual (English/Spanish) strongly preferred;
    • Demonstrated ability with analytics and process improvement;
    • Must possess strong follow through and follow up skills with an ability to work on multiple projects
    • Must be highly organized and have a sense of urgency with time sensitive deadlines, when needed;
    • Excellent verbal and written communication skills; • Must be reliable with time sensitive deadlines and tasks;
    • Exercise a high level of confidentiality;
    • Computer and typing skills sufficient to perform essential job functions;
    • Active motor vehicle license and maintain a reliable vehicle with adequate insurance coverage;
    • Pass a criminal history screen, including state and local child protection agency registries;
    • Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.

    We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened, and our workplace is more dynamic. We are a global organization with multicultural staff, clients, and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.

  • 10 Days Ago

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Quality Assurance and PSA Manager, Unaccompanied Children
  • Bethany Christian Services
  • Muskegon, MI FULL_TIME
  • Quality Assurance and PSA Manager, Unaccompanied Children Requisition #: req10561 Location: Muskegon, MI Hours: Full-time (40 hours/week) Bethany is changing the world through family. We began our wor...
  • 10 Days Ago

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Quality Assurance Inspector
  • Grand Traverse Machine
  • Traverse, MI FULL_TIME
  • 1st Shift, 2nd Shift, Weekend Shift (Full or Part Time) Reports to: Quality Assurance Manager Position Description: Grand Traverse Machine is seeking a self-motivated person requiring minimal supervis...
  • 19 Days Ago

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QUALITY ASSURANCE SPECIALIST
  • 4Front Credit Union
  • Traverse, MI FULL_TIME
  • DescriptionESSENTIAL FUNCTIONS AND BASIC DUTIESReviews and scores interactions for Communication Center Channels.Reviews expected number of interactions across all relevant channels for all positions ...
  • 1 Day Ago

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Quality assurance specialist
  • Paramelt
  • Muskegon, MI FULL_TIME
  • Position Summary This position will monitor the Quality Management Systems in place for Paramelt and will perform a variety of tasks to ensure quality and process control systems, procedures and docum...
  • 1 Month Ago

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Quality Assurance Specialist – Muskegon, MI
  • Paramelt
  • Muskegon, MI FULL_TIME
  • Position Summary This position will monitor the Quality Management Systems in place for Paramelt and will perform a variety of tasks to ensure quality and process control systems, procedures and docum...
  • 1 Month Ago

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0 QUALITY ASSURANCE MANAGER jobs found in Muskegon, MI area

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Buyer - 25032
  • iMPact Business Group
  • Muskegon, MI
  • Job Description Job Description We are currently seeking multiple dynamic and detail-oriented Buyers for our client, a l...
  • 3/28/2024 12:00:00 AM

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Public Health Finance Supervisor FT
  • Muskegon County
  • Muskegon, MI
  • Description of Work An employee in this class, under general direction of the Director of Health and Community Resources...
  • 3/28/2024 12:00:00 AM

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ADMINISTRATIVE ANALYST FT
  • Muskegon County, MI
  • Muskegon, MI
  • Salary: $26.17 - $33.87 Hourly Location : Muskegon, MI Job Type: Full-Time Job Number: 2024-01845 Department: Public Wor...
  • 3/28/2024 12:00:00 AM

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Human Resources Assistant
  • Tramec LLC
  • Muskegon, MI
  • Job Description Job Description Description: Come join a growing company that has seen double digit growth over the past...
  • 3/28/2024 12:00:00 AM

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Jr. Financial Analyst
  • The Work In Me LLC
  • Whitehall, MI
  • Our client is a world-class producer of aero engine and industrial gas turbine components and is publicly traded. They h...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative
  • Forefront Dermatology
  • Muskegon, MI
  • Overview: Come join our team! We have an immediate need for a Patient Service Representative in our Norton Shore, MI cli...
  • 3/27/2024 12:00:00 AM

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ADMINISTRATIVE ANALYST FT
  • Muskegon County
  • Muskegon, MI
  • Description of Work An employee in this class, under general direction, performs professional accounting duties of subst...
  • 3/26/2024 12:00:00 AM

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DEPUTY CITY CLERK
  • Muskegon County
  • Muskegon, MI
  • Description of Work Under the supervision of the City Clerk,performs a wide range of administrative and clerical tasks r...
  • 3/26/2024 12:00:00 AM

Muskegon (/mʌˈskiːɡən/) is a city in the U.S. state of Michigan, and is the largest populated city on the eastern shores of Lake Michigan. At the 2010 census the city population was 38,401. The city is the county seat of Muskegon County. It is at the southwest corner of Muskegon Township, but is administratively autonomous. The Muskegon Metro area had a population of 172,188 in 2010. It is also part of the larger Grand Rapids-Wyoming-Muskegon-Combined Statistical Area with a population of 1,321,557....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for QUALITY ASSURANCE MANAGER jobs
$111,178 to $145,323
Muskegon, Michigan area prices
were up 1.3% from a year ago

QUALITY ASSURANCE MANAGER in Juneau, AK
Whatever type of industry you work in, be it retail, health care, software, manufacturing or another industry, chances are that a quality assurance manager helps your business meet and exceed quality-control standards for your services and products.
December 23, 2019
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In larger companies, quality assurance managers usually lead an entire department or sector, and they hire employees as part of their duties.
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Having studied your organization in detail, you not only have an outstanding reputation within the industry, but you are clearly serious about setting and maintaining high Quality Assurance standards.
February 02, 2020