QUALITY ASSURANCE MANAGER jobs in Tallahassee, FL

Company background:

Indelible Management Solutions, Inc. (“Indelible”) is a national management consulting firm that operates through client-site, in-office, and at times, remote operations. Its diverse workforce comprises a blend of full-time employees and short-term contracted staff. We continuously foster a culture of success that creates sustainable growth opportunities for our clients and their communities. Indelible is currently seeking a Manager to enhance its talent profile.

Role overview:

The Manager will be responsible for leading engagement delivery teams and overseeing the execution of engagement-specific objectives across Indelible’s business units; Health & Human Services, Emergency Management, Technology Solutions, Business Solutions, and Transportation & Infrastructure. The Manager will drive progress against project milestones to ensure timely submission of project deliverables. The Manager is also tasked with evaluating and communicating team member performance, overseeing the engagement’s financial management, and establishing/maintaining client relationships. 

Responsibilities include, but are not limited to: 

• Lead multi-disciplinary teams and build skills and core competencies to serve clients of all sizes from diverse industries
• Act as a liaison between the client teams, third parties, and engagement team members
• Drive progress against project milestones and effectively delegate assignments to ensure timely and quality delivery of engagement deliverables
• Escalate engagement decisions, including work plan, timeline, and project management
• Plan and organize engagement teams' workloads and keep Leadership and Executive Management informed of challenges, barriers, and status of engagements
• Flag issues/potential challenges to clients, stakeholders, and Indelible management in a timely manner to allow recommendations for remediation
• Perform quality control reviews and self-reviews of the results prior to submitting work product to clients, stakeholders, and Indelible management 
• Prepare correspondence and effectively communicate findings and results to clients, stakeholders, and Indelible management
• Effectively analyze and validate large data sets and make relevant conclusions, informed decisions, and educated recommendations to the appropriate parties
• Supervise and mentor Program Support, Junior Associates, Associates, and Senior Associates on engagements and provide contractor and vendor coordination/oversight
• Lead Engagement Administration efforts including, but not limited to, opportunity management, budget development and invoicing, time tracking and approving, invoicing, contract management, contract compliance, etc.
• Track, monitor, and report on key performance indicators related to engagement financial health, engagement performance, team performance, etc.
• Contribute to resource and performance management, including resource allocation, career development of staff, and other administrative items
• Identify opportunities and lead proposal development and other go-to-market activities
• Train team members on proposal development and research processes and review output for brand consistency / readiness for Leadership review
• Maintain memberships within relevant organizations to develop relationships and identify opportunities for Leadership review
• Contribute to thought leadership

What Our Ideal Candidate Looks Like:

• 5 years of experience within the last 7 years in a Quality Assurance Manager role or a similar position
• Proven track record of developing and implementing quality management plans in complex projects
• Strong understanding of quality control processes and methodologies
• Proficiency with technology including MS Office applications
• Demonstrated knowledge of and experience with data collection, analysis, and evaluation, particularly with Microsoft Excel
• Work creatively and analytically in a problem-solving environment
• Excellent analytical skills, keen attention to detail, and exceptional interpersonal and written/verbal communication skills
• Project Management Professional (PMP) is preferred
• Bachelor's degree in business, health and human services, communications, IT, or related field is preferred
• Ability to travel as needed; this job may require 50% travel or more