Quality Control Analyst jobs in Phoenix, AZ

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

The mission of the Square Compliance Quality Control (QC) team at Square is to provide timely and encouraging feedback on decision-making; constructive observations; valuable insight into trends, processes, and procedures, while highlighting opportunities for efficiency. This is achieved by sampling decisions made by the Compliance Team. We are looking for a Compliance Quality Control Analyst to help QC review decisions made by our global Compliance operations teams. You will specifically focus on QC reviews of global transaction monitoring, US/UK Suspicious Activity Reports (SARs), Australian Suspicious Matter Reports (SMRs) and Canada/EU Suspicious Transaction Reports (STRs). You will provide training, identify gaps, and recommend enhancements to global Compliance procedures and report to the Square Compliance Quality Control Lead. 

This position is remote from the US, Canada, or APAC region. 

Qualifications

You Will:

• Sample a wide range of decisions arising from compliance-related alerts

• Recognize patterns by evaluating data to make constructive observations to highlight gaps, develop procedures, and conduct training to support consistency.

• Provide ongoing quality coaching.

• Collaborate with leads to recommend enhancements to policy and procedures.

• Respond to QC escalations, disputes and inquiries.

• Have, or be able to quickly develop, knowledge of Compliance team workstreams to assess decisions against procedures.

• Understand regulatory landscape and compliance requirements; with emphasis on applicable BSA/AML requirements including customer identification procedure, due diligence best practice, sanction screening requirements, and anti-money laundering protocols

• Knowledge in AML transaction monitoring/suspicious activity/matter reporting typologies

You Have:

• 3 years experience in BSA/AML/Compliance.

• 2 years of either US SAR, AU SMR, UK SAR, EU STR or CA STR filing experience 

• 1 year of Compliance QC/QA experience 

• Experience delivering training.

• Experience delivering feedback to individuals.

• A desire to work with individuals and teams across multiple countries and time zones.

Even Better:

• Experience working in a financial institution or related FinTech payments space.

• Familiarity with using and writing SQL queries.

• Experience working for a global compliance team.

• Knowledge of Looker and experience creating complex dashboards.

• Experience manipulating and presenting trends to management using large data-sets.

• Bi-lingual proficiency in either Spanish or Japanese

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $101,500 - USD $152,300
Zone B: USD $94,400 - USD $141,600
Zone C: USD $86,300 - USD $129,500
Zone D: USD $76,200 - USD $114,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.