Quality Control Supervisor jobs in Fort Wayne, IN

$15 - $18

• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Generate occupancy reports and compile financial information for the general manager
• Handle the front desk budget and order office supplies as needed
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

• Must possess a high school diploma or equivalent certification (GED)
• Have superb communication skills, management skills, and multitasking skills
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Experience with MS office and bookkeeping skills desired
• 1 year of previous experience working in the hospitality industry

We are a team of customer-focused, hospitality professionals that strive to provide a great experience for each guest that stays at our hotel! We work as a team to make this happen. We are looking for dedicated, hard-working, reliable, customer-oriented people to join our team.

Quality Inn Fort Wayne is located in the city of Fort Wayne, Indiana.