Quality Control Supervisor jobs in Madison, WI

WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

WHAT YOU NEED TO KNOW:

As a Quality Control Supervisor, you will be responsible for overseeing the daily operations in the QC lab/Blood Center. You will supervise staff that perform moderate to advanced testing, processing, and preparation of pathogen reduced platelet blood products for release to area hospitals for patient use.  You will hire and supervise staff, participate in education and training activities, and provide support, development and leadership guidance to line staff; while ensuring compliance with safety policies and procedures in the work area.  

WHERE YOUR CAREER IS A FORCE FOR GOOD

Key Responsibilities:

• Responsible for the daily operations of the QC lab. Supervision of staff and volunteers including, but not limited to, hiring, training, coaching, engaging, evaluating, certification of competency, and disciplining to ensure a well-qualified team and to enhance operational success and compliance.
• Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently. 
• Ensure compliance with state and federal regulations, and regional policies and procedures.
• Ensure products/samples are suitable for release. Perform supervisory review of documents.
• Ensure monthly product QC requirements are met, and that accurate electronic and physical inventories for products are maintained.
• Ensure quality and quantity of manufacturing goals are met, including timelines, and participate in documenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints.
• Communicate with Laboratory staff when necessary to resolve problems, facilitate sample shipment, and clarify test data transmission issues. 
• May participate in the validation of hardware, software, instrumentation, test kits, and procedures as directed. Serve as departmental expert on the applicable computer systems.

 The aforementioned responsibilities of the position describe the general nature and level of work and are not an exhaustive list.  

Standard Schedule: Sunday- Thursday 3:00 pm - 11:30 pm.

WHAT YOU NEED TO SUCCEED:

• Education: Bachelor's degree required. 
• Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.
• Management Experience: 1 year of lead or supervisory experience. 
• Skills and Abilities: Must have effective communication and customer service skills. The ability to interact with diverse customers (internal and external) is required.  Ability to work on a team. 
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). 

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

• MT (ASCP) certifications or equivalent certifications where required.  
• Knowledge of blood products and supplies is preferred

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO Holidays

• 401K with 5% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short Long Term

• Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

SPCH

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Education:

• Bachelor's (Preferred)

Experience:

• Supervising: 1 year (Required)
• laboratory or manufacturing: 3 years (Preferred)

Work Location: In person