Quality Management Director - Healthcare jobs in Orange, CA

We are looking for a positive, upbeat, hard working, and organized team member who aligns with our purpose to see many people healed and well! This position requires someone with “four arms who can juggle 6 things at once” (metaphorically speaking). If this describes you and you have a heart to help people as well as be part of a motivated team, this job is for you!

POSITION SUMMARY

As the Front Desk/Receptionist, you will be responsible for supporting the effective operation of the clinic and the acquisition and retention of patients by communicating with all potential patients who contact the clinic. In this role, you will be highly patient facing and require a high level of organization and ability to multitask. You will be welcoming patients into the office, collecting payments, filing paperwork, assembling patient charts and creating an overall remarkable experience. As the Front Desk/Receptionist, you will be the first point of contact for many patients entering the building so it is expected that you present yourself in a professional manner that positively represents our office.

WHY WORK FOR THIS COMPANY?

You will have the opportunity to make a difference in many peoples’ lives and be part of an on-purpose, upbeat team in a tropical setting overlooking the pacific ocean a block from the beach! 

ABOUT HEALTH IN BALANCE: 

The mission of Health in Balance is to change lives for the better using our unique integrative approach that we all may flourish and live active pain free lives. Since 1987, Health in Balance has helped achieve phenomenal success with some of the most difficult cases. We are a leader in chiropractic and natural medicine.

TEAM VISION: 

Our vision is to see as many people restored to a vibrant, flourishing life as possible. We want to continue to thrive as a practice as we help thousands of people regain their health. As a team that loves what we do and honors one another, we get to see people’s lives change and have fun doing it while honoring our core values of hope, healing, teamwork, love, integrity and excellence. We all know we are making a difference, and it is an honor and calling to be a part of this team.  

PERFORMANCE OBJECTIVES

• Schedule out care plans for new patients as well as follow-up appointments
• Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success
• Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)
• Ensure all patients are appropriately processed at the end of treatment each day
• Maintain charts in an orderly fashion and ensure accuracy.
• Answer incoming calls and make calls while taking notes or messages
• Educate the patient on the services provided in the clinic
• Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude

CAPABILITIES/KEY COMPETENCIES

• Multitask in a fast-paced environment
• Exceptional interpersonal skills to quickly and effectively connect with patients and staff
• Entrepreneurially orientated, driven to succeed and a commitment to achieve results
• Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
• Ability to overcome objections with confidence
• Coordinate and balance needs of the patient and the clinic
• Strong oral and written communication skills
• Plan, organize, prioritize and streamline skills
• Team orientation and strong collaborator
• Present self in a professional and positive manner in attitude and appearance at all times
• Ability to maximize and apply internal systems, processes, and platforms
• Understand, align with and communicate the clinics mission, vision, and values
• Desire to define and take massive action to accomplish your own personal, professional and financial goals

EDUCATION & EXPERIENCE

• High School diploma required
• 2-3 years’ work experience in reception, sales, customer service or related field preferred
• Experience in a multi-physician practice preferred

PHYSICAL REQUIREMENTS

• Prolonged periods of both standing and sitting at a desk and working on a computer
• The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and trainings may be required.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. All qualified applicants with arrest and conviction records will be considered pursuant to the California Fair Chance Act and any applicable local ordinances.

If this position caught your eye, send us your resume!

BENEFITS

• Chiropractic/Naturopathic Employee Care and Family Discount
• PTO for Vacation and Sick Pay
• Professional Development Training
• Retirement Plan (2% Investment from Health in Balance)

Job Type: Full-time

Pay Structure: Training Rate at $17 (for the first three months) and then hourly rate of $18.00 per hour

Schedule:

40 hour week

Initial Schedule:

• MWF: 6:40am-3:00PM
• TH: 10:30am-7PM

Long Term Schedule:

• The Long Term Schedule for this position will be different from the initial schedule and this change will go into effect about month or two into the job. The schedule will then include 4 full work days (about 8 hours) and 2 half days (one during the work week and one on Saturday). This will allow for a full 40 hour work week. The week day hours will most likely be either the 6:40am-3pm or 11am-7pm shifts depending on the day, and the Saturday hours will most likely be 8am-12pm.  The details of this schedule will be discussed as the time approaches to make the schedule change. 

Experience:

• Customer service: 1 year (Preferred)
• Healthcare office: 1 year (Preferred)
• Receptionist: 1 year (Preferred)