Quality Manager jobs in Albany, NY

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Assistant Manager of Quality Assurance
  • Teachers' Retirement System
  • Albany, NY FULL_TIME
  • Either:

    Bachelor’s degree with 3 years of experience in a position with administrative program responsibilities* which includes or is supplemented by 4 years of direct supervisory experience.

    OR

    An associate’s degree with 5 years of experience in a position with administrative program responsibilities* which includes or is supplemented by 4 years of direct supervisory experience.

    OR

    Eight (8) years of experience in a position with administrative program responsibilities* which includes or is supplemented by 4 years of direct supervisory experience.

    • Examples of administrative program responsibilities include direct involvement in such matters as developing and monitoring program budgets, setting and managing the achievement of program/production goals, managing staff resources and workflow, overseeing process improvements, policy-level decision making and coordinating staff training and development for one or more program areas of an organization.

    Preferred Qualifications:
    1 year of experience in a supervisory role focused on servicing members, retirees and other constituents in a public retirement system.
    Ability to critically analyze NYSTRS benefit calculations (such as service retirement, disability retirement, COLA, and death benefits) and track each through PeopleSoft.
    Ability to collaborate with other managers
    Strong mathematical skills
    Dedication to providing exceptional customer service
    Excellent oral and written communication skills
    Comprehensive understanding of NYSTRS benefits structure
    Excellent interpersonal skills
    Strong analytical and administrative skills
    Effective problem-solving and conflict resolution skills
    Ability to exercise good situational judgment, flexibility and tactfulness in interactions with external and internal customers.
    Duties Description

    Reporting to the Manager of Quality Assurance, this position is responsible for assisting in planning and directing the operations of the Department, including the responsibility for providing an excellent level of quality control regarding the accuracy of member data and of benefit calculations from the Member Relations Division, providing support to the division through assisting in projects and in testing program changes, and conducting operations within the policy and guidelines of NYSTRS. This position is also responsible for leading the department in achieving goals by insuring individual and team goals are met through training, determining work assignments, coaching and monitoring workflow. The individual in this position will be expected to work in the office the majority of the time. Telecommuting is permitted but should be limited.

    Duties include, but are not limited to:

    Acting as mentor, trainer, supervisor, etc., for direct report(s).
    Directing and supporting department initiatives.
    Work with other departments in Member Relations to administer new legislation and coordinate work efforts.
    Working with the manager to plan and oversee the implementation of all steps necessary to ensure the department successfully achieves its primary focus on verifying the accuracy of benefit calculations, as well as related measures to provide strong quality assurance across the MR Division.
    Ensuring department is meeting all benchmarks established.
    Participate in testing group for launching new features such as in MyNYSTRS and ESA- Review procedure documentation to make sure all steps in the process are documented and are updated to reflect System changes.
    Ensures all departmental staff adhere to the approved personnel policies of the System
    Reports regularly to the Manager on the status, problems, and plays of the department and requests guidance as needed.
    Works with the manager to:

    Establish goals and priorities for major activities within the department. - Review and coordinate the department budget request and business plan.
    Maintain the approved organizational structure and adhere to the System’s personnel policies and organizational plan.
    Employ consistent techniques to provide a work environment which is efficient and participatory, and that fosters employee development and creativity, while always looking to improve internal and external customer service.
    Direct, coordinate and monitor the operations of the department to ensure that employers and members receive the highest possible level of customer service.

    Additional Comments

    EEO Statement

    NYSTRS is an equal-opportunity employer. We are committed to fostering an inclusive environment where diversity is valued and recognized as a source of strength and enrichment. We seek to attract talented people from a diverse range of backgrounds and cultures and encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

    All applications to NYSTRS should be done via our website. NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.

    You must submit an application directly to the posting located on our applicant portal in order to be considered. The link to the application is: https://nystrs.clearcompany.com/careers/jobs/14844bee-fb8c-378d-9078-f9c1dced1b96/apply?source=2839308-CS-53663

  • 17 Days Ago

C
Quality Program Manager
  • Consigli Construction Co., Inc.
  • Albany, NY FULL_TIME
  • Quality Program Manager Field Operations Albany, NY * ID: 4879-365 * Full-Time/Regular Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engage...
  • 25 Days Ago

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Manager, Quality Assurance
  • Careers|CURIA
  • Albany, NY FULL_TIME
  • Manager, Quality Assurance in Albany, NY Curia provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries. The Quality Assurance Manager is respons...
  • 2 Months Ago

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Manager, Validation; Quality Assurance
  • Careers|CURIA
  • Rensselaer, NY FULL_TIME
  • Manager, Validation; Quality Assurance in Renesselaer, NY. Curia provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries. The Validation Manager...
  • 2 Months Ago

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Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Albany, NY PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
  • 19 Days Ago

P
Civil Engineer - Project Manager (Renewable Energy)
  • Project Manager (Renewable Energy) - LaBella Associates
  • Albany, NY FULL_TIME
  • We are currently seeking a qualified and motivated Civil Engineer with a passion for renewable energy to lead clients, projects, and portfolios as a Project Manager. The Project Manager will work clos...
  • 1 Month Ago

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0 Quality Manager jobs found in Albany, NY area

C
Operation Manager
  • CVS Health
  • Albany, NY
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 3/19/2024 12:00:00 AM

M
Operations Manager
  • Marie Leising & Associates, LLC
  • Pittsfield, MA
  • Job Description Job Description Premier marketing/printing company in western MA is searching to hire an Operations Mana...
  • 3/18/2024 12:00:00 AM

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Technical PM / Delivery Lead
  • Narvee Technologies Pvt Ltd
  • Chatham, NY
  • Title: Technical PM / Delivery Lead Location-Chatham, NY (Onsite) Duration: Long term Required Qualification/Skillset: E...
  • 3/18/2024 12:00:00 AM

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Hotel Operations Manager
  • Saratoga Arms Hotel
  • Saratoga Springs, NY
  • As one of our operations managers you'll ensure the smooth operation of the hotel, working 4 shifts/week, 10 hours/shift...
  • 3/18/2024 12:00:00 AM

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HR Operations Manager
  • Protective Industrial Products
  • Latham, NY
  • Job Description Job Description JOB TITLE HR Operations Manager DEPARTMENT Human Resources LOCATION Latham, NY COMPANY S...
  • 3/16/2024 12:00:00 AM

S
Operation Manager
  • SoftwareOne
  • Dalton, MA
  • Job Function: Sales Operations The role: Order Processing Management: Oversee all operational tasks related to order pro...
  • 3/15/2024 12:00:00 AM

H
Evening Operations Manager
  • Hannaford
  • West Sand Lake, NY
  • Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected...
  • 3/15/2024 12:00:00 AM

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Quality Specialist
  • CSL Plasma
  • Schenectady, NY
  • The Opportunity This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center...
  • 2/18/2024 12:00:00 AM

Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City. Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Quality Manager jobs
$95,355 to $123,958
Albany, New York area prices
were up 1.5% from a year ago

Quality Manager
Assists Sales with all aspects of customer technical service, including product development (R&D), product specification issues and development of new customers/opportunities.
January 18, 2022
Monitors technical, product and process developments and serves as a company technical representative to relevant trade association committees.
February 12, 2022
Required to adhere to the company Quality Policy, and to understand and follow all applicable Quality Work Instructions and Procedures.
March 01, 2022
Communicate with customers to obtain customer scorecards which may entail logon to customer portals to obtain this information.
March 17, 2022
Supports in evaluating and monitoring supplier performance, identifying areas needing improvement and overseeing corrective and preventive actions implemented.
May 30, 2022
Review the customers needs for Quality reporting and insures that all personnel within our organization clearly understands the customer requirements and reporting functions.
June 05, 2022
Implementation of quality objectives and plans to ensure that all employees are involved in integrating quality into their processes to meet quality objectives.
July 15, 2022