Quality Manager jobs in Charlotte, NC

Quality Builders Warranty is seeking to hire a full-time Relationship Manager to join our team in either our Charlotte, NC or Camp Hill, PA office. We are looking for candidates who are outgoing and personable with a focus on client satisfaction and attention to detail.

This position earns a starting base salary of $48,000 per year (based on experience)!

The typical full-time work schedule is Monday-Friday, and QBW provides a flexible work schedule for our employees. In order to keep and retain the best, we promote a healthy work/life balance and a laid-back office environment. We also offer medical, dental, and vision coverage, profit-sharing plan, paid time off, paid holidays, and a comprehensive onboarding & training program.

Are you a self-starter who has a desire to learn, grow, and excel? Do you have excellent phone, writing, and listening skills? Are you professional in both your client-facing interactions and written responses? Are you self-motivated? Can you manage your time efficiently? Are you a quick learner? Can you work efficiently individually as well as with a team? If yes, you may be perfect for this Relationship Manager position!

ABOUT QUALITY BUILDERS WARRANTY

Quality Builders Warranty Corporation was established in 1985 and is the nation’s premier 10-year new home warranty program. As a result of its stringent screening process, QBW has been recognized as the most selective 10-year warranty program in the industry, backed by one of the nation’s largest insurers, Liberty Mutual. QBW pairs its warranty with high-value customer service solutions to accomplish its mission to “impact the construction industry with better builder-client relationships, higher quality standards, and peaceful conflict resolution to serve our customers and community by going the extra mile.”

We are seeking talented and passionate individuals that want to go the second mile to help us impact our industry and better our community.

A DAY IN THE LIFE OF A RELATIONSHIP MANAGER

As a full-time Relationship Manager, you are an important resource to our clients as well as our internal teams. You will be responsible for managing a portfolio of clients, resolving an array of emerging situations and scheduled tasks by providing appropriate solutions to clients’ questions with accuracy and efficiency, and following up to ensure resolution and client satisfaction. All while maintaining accurate records of client interactions and ensuring client accounts are current.

The ideal candidate will possess the ability to communicate effectively with our clients via phone and email to provide them with information and the knowledge to complete operational processes.

QUALIFICATIONS

• Motivated self-starter with a positive attitude and desire for teamwork.
• A pleasant personality is a must!
• Experience with Microsoft Office and an aptitude to quickly learn other internal computer programs and processes.
• Well-organized, efficient, dependable, and accurate.
• Excellent attention to detail.
• Ability to prioritize and handle a variety of assignments simultaneously.
• Minimum of 2 years’ experience in an account management role is preferred

READY TO JOIN OUR TEAM?

If you feel that you would be right for this full-time Relationship Manager position, please submit your resume and cover letter via Indeed so that we can review your information. We look forward to meeting you!

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• Flexible schedule

Experience level:

• 2 years

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Work Location: In person