Quality Manager jobs in Tucson, AZ

At Amie's Quality Cleaning, we're driven by a mission to create meaningful change. We aim to enhance the well-being of our employees and customers, contributing positively to the wider community. Emphasizing people, safety, quality, and charity as our core values, we are proud to cultivate an inclusive, purpose-driven work environment.

Purpose of Position:

Assure smooth operations of the company, ensure sales goals are met, assure customer communications and satisfaction, and ensure effective use of admin staff, equipment, and materials.

Benefits that Make a Difference:

• Paid-Time Off: Enjoy the essential breaks you need to recharge and cherish your life outside of work.
• 401K: Plan for your future with our competitive retirement plan offerings.
• Voluntary Benefits: Opt into additional insurance coverage that includes life, critical illness, hospital indemnity, vision, dental, cancer, and disability insurance.

Duties & Responsibilities:

• Hire, fire, and evaluate field technicians.
• Ensure enough field technicians are on staff to service demand.
• Ensure enough jobs are available for available staff.
• Maintain accurate attendance records, enforce attendance policy, and document infractions.
• Maintain and enforce all company policies that are followed by personnel.
• Arrange coverage for all admin staff duties.
• Monitor expenses, and review quarterly for waste, nonessentials, outdated subscriptions, excesses, etc.
• Seek cost-savings ( professional printing vs in-house, online order vs local, bulk vs small quantities, etc).
• Make recommendations for equipment upgrades, purchases, and furnishings.
• Plans and (or) executes office meetings, company meetings, and staff celebrations.
• Manages vendor relations.
• Responsible for accounts payables and receivables.
• Interfaces with property management, upcoming lease renewals, and insurance renewals.
• Carefully monitors customer service and satisfaction, and addresses serious complaints, online reviews, and in-home accidents.
• Ensure staff are responding to all customers promptly, and with courtesy & care.
• Responsible for historical filing, purging, daily stats; and reports.
• Monitor; and report serious changes to the president in routine reports (spike in cancellations, drop in sales, leads, or conversions ).
• Monitor sales conversions closely ( Weekly ), and address fluctuations.
• Make marketing recommendations to the president ( what's working, not working anymore).

We invite you to apply now and start picturing your future with us. It’s not just about the work you do but the difference you make. Join us, and let’s create a positive impact together.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work Location: In person