Racing and Sports Shift Supervisor jobs in Frisco, TX

Racing and Sports Shift Supervisor supervises and coordinates the work of racing and sports book personnel during an assigned shift. Ensures compliance with federal and state gaming regulations. Being a Racing and Sports Shift Supervisor may require a high school diploma or its equivalent. Typically reports to a manager. The Racing and Sports Shift Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Racing and Sports Shift Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 22 Days Ago

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Receiving - Warehouse Supervisor
  • Western Power Sports
  • Midlothian, TX FULL_TIME
  • Summary: Responsible for overall output, condition, quality and capability of their area of expertise. This position plans, organizes and monitors the receiving, storage and distribution of all items ...
  • 22 Days Ago

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Unloading/Stocking 4am - 1pm shift
  • Academy Sports + Outdoors 138
  • Sherman, TX PART_TIME
  • RECEIVING TEAM MEMBER At Academy Sports Outdoors, our Mission is to make it easier for everyone to enjoy more sports and outdoors. The Receiving Team Member, as part of our Logistics group, is respons...
  • 2 Months Ago

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Challenger Sports Soccer Coach
  • Challenger Sports
  • Worth, TX PART_TIME
  • Position available Academy Soccer Coach Who are Challenger Sports? Challenger understands that players, coaches, parents and administrators all have different needs and priorities, and by listening to...
  • 22 Days Ago

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Program Manager
  • Shift Digital
  • Plano, TX FULL_TIME
  • Program Manager The Program Manager is responsible for owning and maintaining specific projects and digital programs for Shift Digital’s client account. This person will work to service the client in ...
  • 2 Months Ago

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Laborer - 1st Shift
  • 1st Shift - Hendrickson Careers
  • Mc Kinney, TX FULL_TIME
  • Position Purpose: Ability to operate equipment, conduct required quality checks and interpreting production work orders Essential Functions: Operate production machines and equipment following accepte...
  • 4 Days Ago

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0 Racing and Sports Shift Supervisor jobs found in Frisco, TX area

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Banquet Houseman Supervisor
  • Legends International
  • Frisco, TX
  • ** Banquet Houseman Supervisor** **Job Category****:** Food & Beverage **Requisition Number****:** BANQU006217 Showing 1...
  • 4/18/2024 12:00:00 AM

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Cook at Toyota Stadium
  • Legends
  • Frisco, TX
  • The Role A Cook is responsible for the food preparation, execution, and delivery of safely handled food to the customer ...
  • 4/18/2024 12:00:00 AM

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Bartender
  • AC Hotel Dallas Frisco
  • Frisco, TX
  • Job Summary: $13.00/HR plus Tips (AC Lounge) If you are looking for a great growth opportunity, look no further. The AC ...
  • 4/18/2024 12:00:00 AM

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Line Cook 2 | Lounge by TopGolf
  • Omni Hotels
  • Frisco, TX
  • Location THE MODERN HOME OF AMERICAN GOLF Located 30 miles north of downtown Dallas, Omni PGA Frisco Resort is the large...
  • 4/17/2024 12:00:00 AM

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General Manager
  • Sonic Drive-In
  • Frisco, TX
  • Description: It's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense...
  • 4/16/2024 12:00:00 AM

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Future Housekeeper
  • Berkshirecommunities
  • Frisco, TX
  • ** Future Housekeeper** **Job Category****:** Property Management **Requisition Number****:** HOUSE03919 Showing 1 locat...
  • 4/16/2024 12:00:00 AM

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Not Your Boring Daycare Job
  • My Gym
  • Frisco, TX
  • Does work have to be... work? We like to work hard and play harder because we're big kids at heart (iykyk). My Gym is a ...
  • 4/14/2024 12:00:00 AM

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Busser
  • Legends International
  • Frisco, TX
  • ** Busser** **Job Category****:** Food & Beverage **Requisition Number****:** BUSSE005952 Showing 1 location **Job Detai...
  • 4/14/2024 12:00:00 AM

Frisco is a city in Collin and Denton counties in Texas. It is part of the Dallas–Fort Worth metroplex, and is approximately 25 miles (40 km) from both Dallas Love Field and Dallas/Fort Worth International Airport. The city population was 116,989 at the 2010 census. As of April 1, 2019, the city had an estimated population of 186,087. Frisco was the fastest-growing city in the United States in 2017, and also the fastest-growing city in the nation from 2000 to 2009. In the late 1990s, the northern Dallas-Fort Worth metroplex suburban development tide hit the northern border of Plano and spilled...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Racing and Sports Shift Supervisor jobs
$40,125 to $58,407
Frisco, Texas area prices
were up 2.2% from a year ago

Racing and Sports Shift Supervisor in Albany, GA
Based on our compensation data, the estimated salary potential for Racing & Sports Shift Supervisor will increase 16 % over 5 years.
February 08, 2020