Radio Mechanic jobs in Anaheim, CA

Job Description

• Electrical/Radio Product Technical Support Specialist
• Pay Rate $30-37 per hour plus bonus
• Full-time position
• Yorba Linda, CA
• Monday - Friday
• Benefits: Paid Vacation, Health Insurance, 401(k), 401(k) Matching, Holiday Pay, Employee Discount

Position Summary

Join a fast-growing company in Orange County as an electrical/radio product technical support specialist.

Currently our company is seeking an outstanding individual that can provide technical assistance and support to our customers.

You will troubleshoot and resolve technical issues related to DC power systems, electrical connectors, wire gauges, basic circuit design, meters, battery chargers, inverters, and circuit protection.

Additionally, you will support our customers with operating and program analog and digital DMR two-way radios using computer software.

This position will require a self-starter and technical writer as well as an organized individual that can follow up with multiple tickets concurrently.

This is a Monday - Friday position (no weekends) and is located at our facility in Yorba Linda, CA. This is not a remote position.

Position Responsibilities

• Provide technical support to customers via phone and email.
• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional technical support.
• Troubleshoot and diagnose technical issues related to DC power systems, electrical connectors, wire gauges, basic circuit design, battery chargers, inverters, and circuit protection.
• Assist customers with operating and programming analog and digital DMR two-way radios using computer software.
• Collaborate with internal teams, including sales and product development, to resolve complex technical issues.
• Document technical procedures and solutions in the company's knowledge base system.
• Provide training and support to other staff as needed.
• Stay up-to-date on industry trends, technologies, and best practices related to technical support and customer service.

Minimum Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, or related field (preferred).
• Minimum of 3 years of experience in a technical support role, preferably in the telecommunications or electrical engineering industry.
• Strong knowledge and experience with DC power systems, electrical connectors, wire gauges, basic circuit design, battery chargers, inverters, and circuit protection.
• Amateur radio (ham radio) operator license (preferred).
• Proficiency in operating and programming analog and digital DMR two-way radios using computer software.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Customer-focused mindset with a passion for delivering exceptional service.
• Winning attitude and dedication to ensuring company growth.

Joining our team at Powerwerx offers an exciting opportunity to work with cutting-edge technologies and make a meaningful impact on our customers' experiences. If you are passionate about technology and have a strong background in technical support, we encourage you to apply for this position. We look forward to welcoming you to our team!

About Powerwerx

Powerwerx is a leading manufacturer and distributor of DC power solutions and communications products. We are a family-owned company with incredible service, huge inventory, and innovative quality products. Founded in 1999.

Due to our continued growth, we are looking for additional knowledgeable and highly motivated employees who are interested in delivering exceptional customer support. We offer room for professional growth and advancement. If this sounds like the job opportunity you have been waiting for, and if you meet our qualifications, we want to hear from you. Apply today!

Job Type: Full-time

Pay: $30.00 - $37.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus opportunities
• Holiday pay
• Hourly pay
• Overtime pay
• Performance bonus

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Technical support: 3 years (Preferred)

License/Certification:

• Amateur Radio / Ham Radio (Preferred)

Ability to Commute:

• Yorba Linda, CA 92887 (Required)

Ability to Relocate:

• Yorba Linda, CA 92887: Relocate before starting work (Required)

Work Location: In person