Railroad Conductors and Yardmasters jobs in Colorado Springs, CO

Service Assistant Job Description

Reports To:                  On Board Leader

FLSA Status:                 Hourly, Non-Exempt

Prepared By:               Human Resources Director

Prepared Date:            12/7/23

Compensation:            $14.42 per hour

Summary:

Moves customers’ orders from the kitchen window or bars to customers accurately and efficiently. Serves guests quickly while offering superior customer service.

Essential Functions

·         Warmly greets and acknowledges guests upon arrival.

·         Serves customers’ orders from the kitchen window or bars to the customer’s seat/table.

·         Answering any questions customers may have concerning menu items.

·         Polishes/rolls silverware used for service.

·         Cleans, stocks, and maintains the workstations throughout shift.

·         Complete cleaning tasks on board during, between and after departures.

·         Follows all safety and sanitation policies and procedures.

·         Performs additional responsibilities as directed by management.

Education/Minimum Requirements

·         High school diploma or actively pursuing an education

Knowledge

·         Understanding of federal, state, and local liquor laws

Skills/Aptitudes

·         Ability to read/speak/write the English language and communicate effectively.

·         Ability to take direction and work under moderate supervision.

·         Ability to work in a team environment

·         Ability to work quickly, calmly, and effectively under pressure

·         Conflict Resolution, ability to deal with unpleasant or angry customers.

Working Conditions/Essential Job Functions

·         This position will spend 95% of the time standing/walking and 5% of the time sitting

·         Position requires ability to bend, twist, make repetitive motions, use hands to hold and carry items/trays, kneel, reach, push and pull.

·         This position requires the ability to work/move safely on a moving train.

·         Must be able to lift and carry up to 30 pounds.

·         Direct contact with guests, managers, and co-workers.

·         Occasional environmental exposures to cold, heat, snow, rain and water.