Ranch Manager jobs in Spokane, WA

Discovery Land Company creates one-of-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in the some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms.

At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our company’s unwavering values, learning, growing, and adjusting as we go.

As a F&B Floor Manager for Gozzer Ranch you will be part of creating the Gozzer Ranch Experience. You may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values:

· PEOPLE ARE OUR PRIORITY

· WE RESPECT PEOPLE, PLACES, AND CULTURES

· WE DO THE RIGHT THING

· WE BELIEVE IN HAVING FUN

Your key areas of responsibility are outlined below:

Key Area #1: Member Experience and Vibe

· Greet our members and member guests promptly upon arrival.

· Always provide our member and member guests prompt and professional service

· Exceed member and member guest expectations!

· Create 100% guest satisfaction by providing our Gozzer brand behavior and genuine hospitality.

· Give personal attention and take personal responsibility for a member and member guest experience.

· Arrive to work presentable and following the FOH Uniform Guidelines.

Key Area #2: Teamwork

· Work intentionally to include ALL Gozzer Employees.

· Create good working relationships with ALL Gozzer Employees.

· Maintain a courteous attitude toward ALL Gozzer Employees.

· Encourage positive relationships between all co-workers and staff.

· Made decisions and judgements that are beneficial to the entire F&B Team.

Key Area #3: Service

· Manage the flow of service in assigned dining outlets – Outlet assignments may change based on business needs.

· Build and maintain positive relationships with the member community, management, employees, and vendors.

· Always maintain a presence on the floor during guest operation hours.

· Resolve problems to the satisfaction of involved parties.

· Organize and conduct pre-shift and departmental meetings; communicate pertinent information to the staff, such as department focus, menu changes and daily reservations.

· Monitor member/guest dining experiences to ensure steps of service are met.

· Complete daily logbook with and reports with comments and follow up on member concerns.

· Conduct monthly silver, glass, and flatware inventories and recommend replenishment.

· Seek, receive, and resolve comments or complaints concerning food, beverages, and service; communicate all complaints with Clubhouse Manager, MOD, COD, and Executive Chef when necessary.

· Brainstorm and implement improvements in dining room service procedures that is concentrated on modern advancements of the food and beverage domain; Institutes all new service requirements and techniques in conjunction with the service managers.

· Oversees all aspects of cleaning and organization of all server activity areas, equipment, breakrooms, and coolers in a daily and timely manner.

· Assures that service personnel are in dining room to greet and seat and initiate service of members/guests.

· Make sure that staff are prepared and staged in their designated station or section during service.

· Works closely with FOH assistant managers, chef on duty, executive sous chef, and executive chef to ensure high and consistent food presentation, service, and quality.

· Assist Outlet and Beverage Manager in providing consistent beverages and preparation throughout the assigned outlet. Focus consists of coffee, juices, smoothies, and cocktail standards.

· Oversee floor plans for daily reservations, banquets and club events, and implement assignments of opening, closing, and side work checklists.

Key Area #4: Daily Operations

· Maintain a confident presence on the floor so that membership, coworkers, vendors, and staff are able to communicate with the manager on duty at all times.

· Execute and post schedules based on business needs.

· Maintain rapport with all departments and attend relevant meetings.

· Complete shift reports and cover counts; update pertinent messages along with cover counts to season spreadsheet. This includes providing accurate lists of what members dined in the outlet.

· Supervise the completion of daily report emails and ensure concerns are summarized so they may be distributed to the director’s team.

· Manage POS system, updating descriptions, specials, and pricing as needed.

· Ensure par stock levels are maintained and needs are communicated to the party responsible for ordering. Properly put away items including but not limited to Beverage, dry, and paper products. Store items away using the first in first out strategy and hold staff accountable to this standard.

· Monitor and track waste of beverages, paper products, coffees, juices, and all items used or consumed.

· Maintaining a clean and safe working environment, with continual emphasis on promoting employee health and safety. Share and Train proper safety techniques in pre-shifts.

· Cascade Share all appropriate information as provided by senior management.

· Conduct weekly silver, glass, and flatware inventories and recommend replenishment. Record and track any breakage that occurs during shift.

Staff Management:

· Alert Outlet Manager and document staff call-outs, tardiness, no-call no shows.

· Conduct behavior correction conversations regarding uniforms, attendance and performance with support and oversight from the Outlet Manager.

· Hold staff accountable to follow all uniform guidelines.

· Provide oversight for daily operations to ensure DLC standards are upheld.

· Implement staff incentives for quality work and meeting sales goals that fall within budget and are approved by the Outlet Manager.

· Ensure staff are always present on the floor and available for member needs.

Other Responsibilities:

· Assist other managers (all levels and departments) with any special requests relating to all food and beverage services.

· Maintain adequate levels of all inventories.

· Complete proper end of month inventories as assigned with honest counts. Counts are to be performed shelf to sheet, neatly presented, and finished in a timely manner that meets provided deadlines.

Knowledge, Skill, and Abilities:

· 1-3 years of food and beverage and customer service experience, as it relates to hospitality and private club environments, excellent communication skills and ability to sell and create rapport with members and their guests.

· Knowledge of Excel and other Microsoft Office applications

· Previous experience counting inventories and completing basic math performed in hospitality outlets.

· Comply with Idaho State Health and Wellness regulations.

· Ability to work effectively with all personality types.

· Ability to understand and carry-out verbal and written instructions independently.

· Ability to perform basic mathematical calculations correctly.

· Ability to work weekends, holidays, morning, and nights.

· Ability to work in all weather conditions and temperatures to include inside and outside areas.

· Ability to perform light physical tasks, exerting up to 25 lbs. of force on a frequent basis and up to 75 lbs. on an occasional basis independently or with help.

· Ability to perform such activities as grasping, lifting, reaching, crouching, walking, sitting, and carrying.

About Discovery Land Company: Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their architectural styles, world-class amenities, and high levels of service. We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable. We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - http://www.discoverylandco.com

About Gozzer Ranch Golf & Lake Club: Gozzer Ranch offers the perfect setting for living life to its fullest amid the grandeur and undisturbed beauty of the great Northwest. Whether you choose to spend these moments teaching your son or daughter to bait a hook, pampering yourself with a spa treatment, enjoying an unforgettable round of golf, or sailing in the summer breeze, these are the kinds of moments that create memories that will be cherished for generations to come - http://gozzerranchclub.com

Job Type: Full-time

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Harrison, ID 83833: Relocate before starting work (Required)

Work Location: In person