Rate Analyst jobs in Olympia, WA

Description

JOB PURPOSE:

As a Dealer:
To provide each and every guest a pleasant entertainment experience by dealing table games efficiently and within established procedures and internal controls.
As a Supervisor:
Responsible for the efficient, secure and guest service oriented operation of the assigned pit area and shift.

ESSENTIAL JOB FUNCTIONS:

As a Dealer:

• Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities.
• Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations.
• Develop solutions for customer concerns and continual focus on customer service as our top priority. Complete daily postings and balance daily accounts.
• Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.
• Maintains and/or obtains an awareness of applicable gaming policies, procedures and rules and works within them accordingly.
• Reports any unusual situations to pit games supervision.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
• Other duties as assigned.

As a Supervisor:

• Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities.
• Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations.
• Develop solutions for customer concerns and continual focus on customer service as our top priority. Complete daily postings and balance daily accounts.
• Maintains the Quinault Beach Resort and Casino high quality of guest service. May resolve guest complaints or problems, obtains guest information for player data base and recommends and/or issues complimentary awards within the scope of authorization.
• Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.
• May evaluate, train, develop and monitor subordinate (dealers) personnel.
• Maintains an awareness of applicable gaming policies, procedures, and rules and monitors for compliance.
• Maintains all relevant information and documentation as appropriately confidential.
• May assist games supervision in proper games spread management.
• Reports any unusual situations to superiors.
• Has authority to perform fills.
• Has authority to perform table inventories.
• Performs the duties of a Table Games Dealer as assigned.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
• Other duties as assigned.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
While performing these job duties, the employee is regularly required to:

• Must be able to work any assigned shifts including holidays, high volume days and weekends.
• Must be able to stand for extended periods of time.

Qualifications

Required:

• High school diploma or equivalent
• Read, write and speak English
• Must be 18 years of age.
• Must pass Craps and Roulette audition within 90 days of promotion.
• Demonstrated record of successful guest service skills.

Preferred:

• Previous dealing and/or supervisory experience at QBR&C
• Demonstrated computer application skills.

LICENSE REQUIREMENTS:

• Class III Washington State and Quinault Indian Nation Tribal Gaming License