Rate Analyst jobs in Racine, WI

Oversee table games and employees to ensure that the safety, integrity, security, company and regulatory policies/procedures of the above are upheld. Supervise, coach and support dealers. Maintain superior guest service by identifying, cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.

Essential Job Functions:

• Excellent internal/external guest service;

• Stand and circulate throughout assigned area;

• Possess through knowledge of games assigned to supervise;

• Calculate all payoffs;

• Understand and monitor compliance with gaming regulations and company policies and procedures;

• Maintain positive guest relations, evaluate play and extend complimentary services when appropriate;

• Direct and supervise dealers in assigned areas;

• Evaluate designated employees’ performance;

• Monitor changes of cards and dice, inspect new equipment before allowing into play;

• Resolve guest complaints or refer to Shift Manager when appropriate;

• Ability to protect assets of company;

• Ability to maintain strict confidentiality;

• Other reasonable duties as assigned.