Referral Specialist jobs in Normal, IL

Illinois CancerCare is seeking a Referral Specialist to add to our Clinical Support department. You will report to our MOA Supervisor and will be responsible to send all outside referrals that the providers order and follow up to see when patients are scheduled.

Note: this is a Peoria based position with the option to work from home up to three days per week.

PRINCIPLE RESPONSIBILITIES AND DUTIES

Essential Duties:

• Complete referral forms and generate orders for any outside referrals ordered by ILCC providers.
• Check QCL list daily to ensure all referrals have been sent to outside offices.
• Document in the patient chart that the referral has been sent and update the referral spreadsheet.
• Follow up with referring offices to ensure patients are scheduled in a timely manner.
• Update provider teams with appointment date and times of referrals.
• Scan referral confirmation into the patient’s chart.
• Update the referral order with the appointment date and time.
• Maintain files and records in a confidential manner and adhere to all HIPAA regulations.
• Answer telephones and receive and send faxes to and from referring offices.
• Adherence to the ILCC employee handbook, HIPAA policies, and ILCC code of conduct.
• Perform clinic and clerical-related responsibilities as requested or directed.

SPECIAL PHYSICAL REQUIREMENTS

• Requires manual and finger dexterity and eye-hand coordination.
• Requires sitting at a desk for extensive periods of time.
• Occasionally lifts and carries items weighing up to 25 pounds.
• Requires working under stressful conditions or working irregular hours.
• Requires some exposure to communicable diseases or bodily fluids.

SAFETY CONSIDERATIONS/TYPICAL WORKING CONDITIONS

• The employee has limited exposure to toxic substances and is expected to be familiar with the dangers and proper handling of such.
• The employee has limited exposure to communicable diseases and other conditions common to the clinical environment.
• Safety policies and good health practices are to be understood and observed.
• Work is performed in an office environment with frequent contact with staff and patients.
• Work may be repetitious, and in a high-stress environment.
• Contact may involve dealing with angry and/or upset people.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn all duties listed in the job description.
• Excellent verbal and written communication skills
• Excellent problem solving skills
• Flexibility and openness to process changes
• Ability to cultivate positive working relationships with the patients, public, providers, management and staff
• Ability to understand and respond to detailed verbal and written instructions.
• Ability to learn Electronic Medical Record system.
• Ability to maintain confidentiality of sensitive information and adherence to HIPAA regulations.
• Ability to maintain a neat work station and report to work on time.
• Ability to work in a team environment.
• Knowledge of common safety hazards and precautions to maintain a safe work environment.
• Ability to respond calmly, compassionately and effectively with issues relating to patient care or emergencies.

TRAITS

• Maintains a positive and compassionate atmosphere for patients, families, and members of the health care team.
• Demonstrates the willingness and ability to work effectively with others and willingly assists when needed.
• Supports the Illinois CancerCare Mission and Values.
• Follows the practice and departmental standards of attendance, appearance, policies and procedures.
• Accepts constructive coaching contribute creative solutions to improve job performance.
• Presents and promotes a positive public image of Illinois CancerCare in public. Takes pride in working for Illinois CancerCare and exhibits loyalty to the practice.