Regional Chef plans and creates new menu items for multiple restaurants in a region. Trains unit chefs in meal preparation methods, portion size, and nutrition. Being a Regional Chef negotiates price and purchases food and restaurant inventory items in bulk. Requires a bachelor's degree in area of specialty. Additionally, Regional Chef typically reports to top management. The Regional Chef typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Chef typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly motivated and experienced Convention Services Manager to join our team. As a Convention Services Manager, you will be responsible for overseeing the delivery of exceptional customer service and ensuring the smooth operation of our service department. If you have a passion for providing excellent guest services and possess strong leadership skills, we want to hear from you.
Duties:
- Manage and supervise a team of service staff, providing guidance and support
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Coordinate and oversee service operations, ensuring efficient workflow and timely completion of tasks
- Monitor service performance metrics and implement improvements as needed
- Handle escalated customer complaints or issues, resolving them in a professional and timely manner
- Collaborate with other departments to ensure seamless coordination of services
- Conduct regular training sessions to enhance the skills and knowledge of service staff
- Maintain accurate records of service activities, including customer interactions, feedback, and resolutions
Qualifications:
- Previous experience in a service management role, preferably in the hotel or hospitality industry
- Strong negotiation and communication skills, both written and verbal
- Excellent time management and organizational abilities
- Proven ability to effectively market services and drive sales
- Proficient in event planning and execution
- Ability to analyze market trends and adapt strategies accordingly
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to multitask and prioritize tasks effectively
- Familiarity with contract management processes
Note: All positions at our company are paid positions. We do not offer unpaid internships.
Join our team as a Service Manager and contribute to creating memorable experiences for our guests while leading a dedicated team of service professionals. Apply now!
Job Type: Full-time
Pay: $52,000.00 - $61,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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