Regional Claims Manager jobs in Ann Arbor, MI

Swift Roofing is seeking an experienced and dynamic Regional Manager to lead our roofing operations in Canton MI. As a Regional Manager, you will play a pivotal role in ensuring seamless project execution, exceptional customer service, and overall success. If you thrive in a fast-paced environment and are passionate about roofing and customer satisfaction, we want to hear from you!

Responsibilities:

• Pipeline Management:
• Oversee all aspects of the project pipeline, from initial lead generation to project completion.
• Coordinate with team members to ensure efficient workflow and timely project progression.

Canvassing and Customer Service:

• Lead canvassing efforts to generate leads and expand our customer base.
• Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Canvass personally from time to time. As needed to build the initial pipeline.

Team Coordination:

• Work closely with Customer Service Representatives (CSRs) to ensure smooth project transitions.
• Collaborate with Team Leaders to optimize performance and address any challenges.

Drone Inspections and Virtual Meetings:

• Facilitate drone flights for accurate assessments.
• Participate in virtual inspection meetings to evaluate project status and quality.

Hiring and Training:

• Assist the head office in hiring, ensuring we recruit top talent.
• Train and support team members to enhance their skills and knowledge.

Stakeholder Relations:

• Work with our team to streamline communication and processes.
• Build strong relationships with homeowners, addressing their concerns and ensuring satisfaction.

Financial Management:

• Collect and deposit checks promptly.
• Monitor project budgets and expenses to maximize profitability.

Compensation:

• Base Salary: We offer a competitive base salary for stability and support.

Commission Structure: Our lucrative commission structure rewards performance and results.

You’ll earn a percentage of gross sales or profits based on project success.

Requirements:

• A high school diploma/GED is required; a bachelor’s degree in business administration or a related field is preferred.
• A strong desire to manage and learn, both sales, management and customer service.
• Excellent communication skills (verbal and written).
• Proficiency in Microsoft Office, CRM systems, and project management tools.
• Strong leadership, problem-solving, and decision-making abilities.
• Ability to multitask and work efficiently under pressure.

Join our Swift Roofing family and contribute to our mission of excellence in roofing services. Your dedication and expertise will drive our success!

Job Type: Full-time

Pay: $70,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Canton, MI: Relocate before starting work (Required)

Work Location: In person