Regional Manager (Consumer Loans) jobs in Evansville, IN

Mortgage Servicing Special Loans Manager

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Company Information:

Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $26 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.

If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• “Paying it forward” by giving back to the communities we serve.

Our Bottom Line:

Happy Employees! Happy Customers!

Job Summary:

This position supervises the special loans, new loans, payment processing, support and reconciliation positions in the Mortgage Servicing Department. This role also manages the adjustable rate loan process and protections under SCRA. This position interviews and hires personnel, conducts performance appraisals, trains and coordinates workload. This position ensures staff procedures are developed and updated, develops efficiencies, and ensures quality assurance of staff work through reviewing daily work and quality control reports. This position participates in department projects and serves as backup for the other team managers in the department.

Primary Duties:

• Lead the special loans team covering payoffs, modifications, recasts, ARM adjustments and SCRA benefits. Ensure all processing is accurate and timely.
• Manage the new loan boarding process from loan conversion through new loan audit.
• Lead all cash processing activity including payments, ACH, payoffs, as well as, reconciliation of all assigned general ledger, bank accounts and clearing account balancing.
• Review accuracy and completeness and approve daily maintenance and transactions prior to being processed.
• Actively provide a constructive voice with Bell Bank and Bell Mortgage leadership to support continued growth, profitability and positive brand recognition
• Maintain up-to-date knowledge of all Bell Bank, state, federal and investor guidelines.
• Monitor processes to ensure they abide by appropriate risk management policies.
• Understand the processes involved in the positions supervised, monitor daily work flow and reallocate duties in an effort to meet department deadlines. Manage scheduling for FTO, training and daily workloads. Determine training needs of individuals and monitor their progress. Conduct training on new hires and various other training as necessary.
• Handle personnel problems within the department. Maintain good relations between staff and management. Prepare and conduct performance reviews and recommend salary adjustments.
• Provide leadership, direction and support to the team. Review performance of staff on a monthly basis. Conduct one-on-one meetings with staff to encourage open communication and personal/professional growth. Interview and hire personnel.
• Ensure procedures have been developed and are updated periodically for each position supervised in addition to the team manager position.
• Monitor positions for internal controls. Ensure specific policies and procedures are being followed.
• Serve as a member of the Mortgage Servicing Leadership Team.
• Lead or provide assistance with department projects.
• Attend weekly Manager Meetings and Bell Mortgage Operations Meetings.
• Serve as a member of the Document Imaging Advisory Committee.
• Attend leadership or servicing conferences.
• Serve as a backup to other team manager positions.
• Promote Bell Bank by demonstrating honesty and professionalism at all times.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Perform other duties as assigned.

Job Skills Required:

• Minimum three to five years of experience working in a core processing loan system and team leadership experience.
• Mortgage origination and or servicing experience preferred.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational, research, analytical and problem solving skills.
• Ability to motivate others, work independently and demonstrate critical thinking skills and independent judgement.
• Ability to effectively manage and monitor the performance of others and provide constructive feedback.
• Ability to provide professional support and present a positive image of the department and the bank.
• Ability to manage multiple projects and deadlines concurrently.
• Ability to travel as needed.

Bell Bank provides competitive compensation and an excellent benefits package.

Bell Bank

Equal Opportunity Employer