Regional Medical Director establishes and implements health care policies and standards, evaluates new treatments, and conducts medical research to ensure the quality of the medical care provided to patients for a specified region. Writes research publications to support clinical service offerings. Being a Regional Medical Director is responsible for strategic clinical relationships with physicians in the region. Oversees the development of the clinical content in marketing materials. Additionally, Regional Medical Director ensures all regional clinical programs are in compliance with laws and regulations. Requires a MD degree. Typically reports to top management. The Regional Medical Director manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. To be a Regional Medical Director typically requires 8+ years of managerial experience. (Copyright 2024 Salary.com)
Lakewood Regional Medical Center is proud to be an integral part of the surrounding community. From orthopedics to cardiac care to urology, we've received many designations for quality care. Although we appreciate these prestigious honors, we are most honored by the opportunity to serve you and your loved ones. We're committed to finding new ways to improve and make our hospital the best place for patients, physicians and employees. We appreciate the opportunity to serve you, and we are here any time you need help.
Job Summary:
The House Supervisor is a registered professional nurse who has administrative responsibility for the management of all nursing service functions on his/her shift. This responsibility is extended to all hospital services within the hospital in the absence of administrative personnel.
Technical and Job Specific Skill:
Major Job Responsibilities:
Leadership:
Professional Growth:
Patient Rights:
Performs any other duties or responsibilities, which may be assigned.
III. Customer Service, Key Success Factors, and Performance/Process Improvement
1. Attitude
• Smile Always speak positively about the facility and others
• Be polite at all times, rudeness is unacceptable
• Show concern and interest
• Apologize for problems and inconveniences
2. Keep it Simple
• Be clear in your communications, both oral and written
• Provide the appropriate information upon request
• Document thoroughly and legibly in a timely manner
• Avoid unnecessary delays
• Follow-up on issues to ensure closure in a timely manner.
3. Sense of Ownership
• Take charge of, and accept the responsibility and accountability of your position
• Commit to and live the values of our Hospital: Courtesy, Appreciation, Respect, and Empowerment
• Identify and focus on meeting our customer's needs
• Think, say, and do: "It is my job"
• Plan your work and work your plans
• Get involved and stay informed
4. Awareness
• Listen carefully to what others say
• Be cognizant of your environment and address issues/concerns as they appear
• Be prepared for emergent situations
• Be aware that what you say and how you say it makes a difference to patients, physicians, and fellow employees
5. Commitment to our Colleagues
• Work as a team player
• Treat one another with courtesy and respect
• Welcome new employees and help them to be successful members of our team
• Be approachable
• Recognize and support the expertise of others
• Exceed others' expectations
6. Ambassadorship
• Promptly welcome all customers in a friendly manner
• Introduce yourself with a warm smile and make eye contact
• Address others appropriately and call customers by their name, when possible
• Be an ambassador and introduce your colleagues to customers in a prompt and pleasant manner
• Smile Always represent the facility in a positive manner
7. Pride
• Let your positive attitude exhibit your pride in being a member of the LRMC team
• Take pride in all that you do to provide care for others
• Enjoy your successes and the successes of others
• Celebrate our WINS, proudly
8. Hospitality
• Make people feel welcomed
• Embrace diversity
• Strive to eliminate language barriers by seeking out appropriate translators
• Promote good communication and understanding to facilitate a comfortable and healing environment
• Offer not wait to be asked
• Treat each individual as if he/she is the most important person in our facility
• Meet the customer's immediate needs, or find the proper person to do so
9. Privacy and Confidentiality
• Respect our customers' and colleagues' privacy by not discussing it in public places
• Communicate with our customers' families and significant others with discretion
• Maintain patients' modesty and dignity by providing appropriate privacy
• Knock on doors before entering a room and utilize gowns, robes, blankets and privacy curtains to maintain an environment of privacy
• Keep patients' records and information confidential
• Respect others by not entertaining gossip
10. Appearance and Professionalism
• Conduct yourself as a professional at all times
• Keep your work area and surrounding environment clean and safe
• Always dress in an appropriate manner
• Follow the guidelines in the dress code
• Wear your name badge to clearly display your name and picture
• Practice good personal hygiene
11. Patient Support
• Be considerate and aware of anxiety and discomfort that my be experienced by a patient's family and significant others
• Connect with the patient, not just their reason for being under our care
• Consider the impact of your actions
• The art of providing care may be encapsulated in the delivery of comfort to others: physical, emotional and spiritual
• Taking care of others is our honor and privilege
• Taking care of others in the spirit of CARE is our distinguishing mark of excellence
Key Success Factors
1. Attendance - Employee reports to work each regularly scheduled workday. Accurately records all work time including meal periods.
2. Punctuality - Is ready for work at precise starting time and continues working until scheduled departure time. Returns on time from all meal periods.
3. General Work Habits - Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.
4. Safety - Keeps work area neat and maintains equipment in accordance with health and safety codes. Reports safety issues and equipment failures appropriately.
5. Appearance - Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at all times on duty.
6. Confidentiality - Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.
7. Annual Requirements - Completes annual requirements (PPD, requirements, Annual Update, Ethics Training, Licensure and/or Professional Certification) on time.
8. Performance/Process Improvement
• Is knowledgeable of performance/process improvement (P.I.) methodology.
• Can verbalize knowledge of hospital-wide performance/process improvement activity.
• Offers suggestions for departmental and/or hospital-wide performance/ process improvement.
• Knowledge of and participation in the performance/process improvement is a condition of employment.
Qualifications
Training and Experience:
Mandatory:
Preferred:
Physical Requirements:
Pay range: $ $81.91 an hour
Individual wages are determined based upon a number of factors including, but not limited to, an individual's qualifications and experience
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Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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